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Contact Us

Service
Contact Number
Email ID
24X7 Customer Care
(For general query/complain/ service request)
1800 1200 1200 (Toll free numbers)
1800 26 66677 (Toll free numbers)
 
 
1860 1200 1200 (Non-Toll free numbers)
0141 - 7141000 (Non-Toll free numbers)
0141 - 6133000 (Non-Toll free numbers)
0141 - 3071800 (Non-Toll free numbers)
[email protected]
Credit Card
1800 1200 1500 (Toll free numbers)
[email protected] (For Vetta, Zenith and Zenith+ customers)
 
0141-7141100 (Non-Toll free numbers)
0141-4455000 (Non-Toll free numbers)
[email protected] (Reward Points related)
[email protected] (For Commercial Credit Cards customers)
NRI Services
(Specialized service desk to serve NRI customers)
-
Investor Relations
(For any investor related queries)
-
Media Queries
(For any media related queries)
-
 

For Fincare Small Finance Bank Products/Services:

Service
Contact Number
Email ID
Customer Care
1800 313 313 (Toll free)
Available from 8am to 8pm (Monday to Saturday) on Bank working days
[email protected]
Connect with us through Video Banking (from 8AM to 9PM)
Click here to submit your complaints
Click here to check service request status

Disclaimer: AU Small Finance Bank will never send outbound calls from any of the above-mentioned numbers. In case you receive a call from these numbers, block the number and kindly write to us at [email protected]

Grievance redressal

At AU Small Finance Bank, we constantly endeavor to provide the best customer experience to our esteemed clients. However, should there arise the need for any customer to highlight any areas of service deficiency/concerns, there are multiple avenues that a customer can approach for timely acknowledgement and resolution of concerns/complaints.

Please note that if your complaint is not resolved within 30 days, you may approach the Banking Ombudsman.

Mr. Rishi Dhariwal

E-mail address: [email protected]

(You will receive a response within 3 business days from receiving your email)

Mr. Bhaskar Karkera

E-mail address: [email protected]

(You will receive a response within 3 business days from receiving your email)

Mr. Amar Bahl

E-mail address: [email protected]

(You will receive a response within 3 business days from receiving your email)

Mr. Vivek Tripathi

E-mail address: [email protected]

(You will receive a response within 3 business days from receiving your email)

Mr. Mayank Markanday

E-mail address: [email protected]

You will receive a response within 3 business days from receiving your email)

Mr. Ashish Gorecha

E-mail address: [email protected]

(You will receive a response within 3 business days from receiving your email)

Mr. Manoj Tibrewal

E-mail address: [email protected]

(You will receive a response within 3 business days from receiving your email)


You may write to Business Heads at

AU Small Finance Bank Limited

Customer Care Centre

5th Floor, E Wing,

Sunny Trade Centre, New Aatish Market,

Jaipur 302020.

(We will send the response within 3 business days from receiving your correspondence)

Mr. Sanjay Agarwal

Managing Director and CEO

E-mail address: [email protected]

(You will receive a response within 3 business days from receiving your e-mail)


Address:

AU Small Finance Bank Limited

MD Office-Complaint Section

4th Floor, Bank House, Mile 0,

Ajmer Road, Jaipur Rajasthan - 302001

(We will send the response within 3 business days from receiving your correspondence)

Click Here to access a PDF file containing the contact information of the Principal Nodal Officer and Regional Nodal Officers.

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