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Contact Us

Contact mode
Contact information
24X7 Customer Care
(For general query/complain/ service request)
Toll free numbers
1800 1200 1200
1800 26 66677
Non-toll free numbers*
(Call charges as per your tariff plan & service provider)
1860 1200 1200
0141 - 7141000
0141 - 6133000
0141 - 3071800
Email ID
Video Banking
(For general query/complain/ service request))
Video (From 8 AM to 8 PM)  Click here
Credit Card
24X7 Toll free number
1800 1200 1500

Non-toll free numbers*
(Call charges as per your tariff plan & service provider)



Email ID
[email protected] (For Vetta and Zenith customers)
[email protected] (Reward Points related)
[email protected] (For Commercial Credit Cards customers)
Video Banking (From 8 AM to 8 PM)
Technical Support Desk (8AM to 8PM)
 For assistance on technical issues / features of Digital
Products viz. Internet Banking, Debit Card Service, UPI-QR,
Video KYC, AU Abhi, Auro-Chatbot, Fastag)
Email ID
Branch Locator
To locate AU Small Finance Bank's nearest branch, click here.
NRI Services
(Specialized service desk to serve NRI customers)
Email ID
Investor Relations
(For any investor related queries)
Email ID
Media Queries
(For any media related queries)
Email ID
Service requests
(Raise & track service requests)
To submit your complaint, Click here
To check the status of your service request, Click here
 For details on Interest relief under Ex-Gratia scheme

Grievance redressal

In case of non-resolution of grievances within seven days, customers may escalate their grievance to the Regional Nodal Officer(s) and thereafter to the Principal Nodal Officer after expiry of further seven days.

Click here to get the details of Principal Nodal Officer and Regional Nodal Officers.

Click here to get the details of Business Heads.

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