Speak Now...
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Service
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Contact Number
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Email ID
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24X7 Customer Care
(For general query/complain/ service request)
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1800 1200 1200 (Toll free numbers)
1800 26 66677 (Toll free numbers)
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1860 1200 1200 (Non-Toll free numbers)
0141 - 7141000 (Non-Toll free numbers)
0141 - 6133000 (Non-Toll free numbers)
0141 - 3071800 (Non-Toll free numbers)
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[email protected] | |
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Credit Card
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1800 1200 1500 (Toll free numbers)
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[email protected] (For Vetta, Zenith and Zenith+ customers)
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0141-7141100 (Non-Toll free numbers)
0141-4455000 (Non-Toll free numbers)
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[email protected] (Reward Points related)
[email protected] (For Commercial Credit Cards customers)
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NRI Services
(Specialized service desk to serve NRI customers)
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Investor Relations
(For any investor related queries)
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Media Queries
(For any media related queries)
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Service
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Contact Number
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Email ID
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Customer Care
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1800 313 313 (Toll free)
Available from 8am to 8pm (Monday to Saturday) on Bank working days
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[email protected] |
Disclaimer: AU Small Finance Bank will never send outbound calls from any of the above-mentioned numbers. In case you receive a call from these numbers, block the number and kindly write to us at [email protected]
At AU Small Finance Bank, we constantly endeavor to provide the best customer experience to our esteemed clients. However, should there arise the need for any customer to highlight any areas of service deficiency/concerns, there are multiple avenues that a customer can approach for timely acknowledgement and resolution of concerns/complaints.
Please note that if your complaint is not resolved within 30 days, you may approach the Banking Ombudsman.
Click Here to access a PDF file containing the contact information of the Point of contact(s) for Law enforcement and intelligence agencies.
Mr. Shoorveer Singh Shekhawat
E-mail address: [email protected]
(You will receive a response within 3 business days from receiving your email)
Mr. Naveen Vashisht
E-mail address: [email protected]
(You will receive a response within 3 business days from receiving your email)
Mr. Bhaskar Vittal Karkera
E-mail address: [email protected]
(You will receive a response within 3 business days from receiving your email)
Mr. Vivek Tripathi
E-mail address: [email protected]
(You will receive a response within 3 business days from receiving your email)
Mr. Mayank Markanday
E-mail address: [email protected]
You will receive a response within 3 business days from receiving your email)
Mr. Ashish Gorecha
E-mail address: [email protected]
(You will receive a response within 3 business days from receiving your email)
Mr. Sanjay Agarwal
Managing Director and CEO
E-mail address: [email protected]
(You will receive a response within 3 business days from receiving your e-mail)
Address:
AU Small Finance Bank Limited
MD Office-Complaint Section
4th Floor, Bank House, Mile 0,
Ajmer Road, Jaipur Rajasthan - 302001
(We will send the response within 3 business days from receiving your correspondence)
Click Here to access a PDF file containing the contact information of the Principal Nodal Officer and Regional Nodal Officers.
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