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How to protect yourself from Banking Frauds
    • Do not respond on any Call, E-mail or SMS received from unknown sources coercing or persuading you on pretext of blocking of your account/card or luring you with lottery money etc. Do remember that the Bank would never send such messages.
    • Always use unique/difficult to guess PIN/password for Card and Net & Mobile Banking. Change the same at regular intervals and do not share them with anyone.
    • While at ATMs, be aware about suspected objects/devices on card slot or PIN pad. If anything is suspected, don't use your card & inform the bank.
    • Precaution/s to safeguard your account from Remote Access Applications Fraud!
    • Do not download screensharing applications on your mobile/device at the request/insistence of unknown callers.
    • Be vigilant and always remember that UPI PIN is not required for receiving money. Never scan a QR code or enter UPI PIN on any SMS or link for receiving cashback/reward/refund etc.
    • Stay cautious and secure your ATM PIN by shielding the same with your hand while you input PIN on ATM keypad.
Keep these tips in mind while banking online:
Beware of fraudsters who target you through calls / SMSs / emails under the pretext of updating your KYC details as your account/card is blocked, availing an increased credit card limit, earning cashback points/rewards or availing a loan/top-up on a loan. Do not fall prey to such scams.
Here are our DO's and DON'Ts to protect yourself and stay safe online:
  • Always visit the official website for the Bank's contact details
  • Always keep your contact details updated with the bank and subscribe to get transaction alerts
  • Install genuine anti-virus and anti-malware software on your computer/mobile and keep it up to date
  • Keep your password strong and unique
  • Turn off your browser's autocomplete settings to avoid storing your card number, passwords or any other personal/sensitive information
  • Be careful before downloading any apps from PlayStore or App Store
  • Look for the padlock sign or https in the status bar of your web browser while transacting
  • Always look out for spelling errors in messages that ask to share sensitive details, as they will help you identify the fakes
  • Never share sensitive details like PIN, passwords, OTP or card details with anyone
  • Avoid using public Wi-Fi or free VPN/public computers while accessing your Bank account
  • Do not click on links received from unknown sources/sender IDs
  • Stay away from commonly used passwords like 123456, Names, Birthday etc.
  • Avoid writing your Banking password anywhere and saving it on browsers
  • Do not download remote sharing apps example Anydesk
  • Do not scan a QR code or enter a PIN or OTP to receive money through UPI
  • Do not take help from strangers at the ATM
AU Small Finance Bank or its employees/representatives will never ask for your personal account information. Stay alert, stay safe!
Password Protection
Hackers are aware that people use the same or similar passwords for multiple accounts. If your banking password, Amazon password, and email password are the same, then a vulnerability in one site can put others at risk.
What makes a password easy to guess?
Once hackers acquire a list of email addresses from a data breach, they already have a good start. From there, they simply have to pick a website of their choice and try the enlisted emails with the most popular passwords. There are chances of getting into quite a few accounts.
To avoid your account from getting hacked, here are some tips:
  • Avoid using 123456, the most common of all passwords.
  • Switching a letter to a symbol like p@ssw0rd! too is an obvious trick that hackers know. Password cracking programs contain every type of these combinations in every language.
  • Use something obscure and avoid using names of your favorite sports team or pop culture references.
  • Using single words like sunshine or monkey and adding a number or punctuation at the end, doesn't make for a strong password. Instead, use a phrase or sentence to make your password stronger.
  • Avoid using common patters like 111111, abc123 or 654321.
What makes a password strong?
  • Combining unrelated words.
  • Using an entire phrase and changing some of the letters to special letters and numbers.
  • Use a combination of upper and lower-case letters, symbols and numbers.
  • The longer your password, the stronger it is.
  • Use different passwords for every account.