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Introduction
We at AU Small Finance Bank are steadfast about protecting your finances and privacy and preserving your trust. You also play an equivalent part in safeguarding your personal banking information. Whenever you're using Mobile or NetBanking services, keep certain precautions in mind for a secure banking experience. For a safe banking experience, it is integral to follow a few rules e.g., install firewall and antivirus services on your devices, log-off your account after use, change passwords regularly, and never write down your passwords or provide personal information to anyone online or on call.
Contact Us in case of Fraud
In case of any unauthorized transactions or loss/theft of your card, please block your card immediately through internet/mobile banking and/or contact us at https://www.aubank.in/support/contact-us. Please also note that you can report complaints related to cyber frauds at National Cyber Crime Reporting Portal of Ministry of Home Affairs at https://cybercrime.gov.in or call the helpline number 1930
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FAQs

Always provide your CRN / Account number correctly Mention the date and count for total number of transactions that are not authorized by you & also the amount of each transaction Tell them how you came to know about this transaction which was done in your account via SMS / Email you may have received If possible, understand the type of transaction that is not authorized by you i.e., if it is an ATM withdrawal, it is a POS transaction or an ECOM transaction & mention this information while reporting it to the bank

In compliance with the RBI or Reserve Bank of India's guidelines on 'Customer Protection - Limiting Liability of Customers' — if you report an unauthorized transaction (debits), the bank shall provide you with a shadow credit for the amount within 10 days from the date of informing the bank in zero liability/limited liability cases.

We at AU Small Finance Bank are committed to safeguarding your interests. Our Customer Compensation Policy covers for financial losses that you might incur due to a directly measurable deficiency in services. The policy covers many areas including unauthorized transactions in a bank account through the electronic channel. Click here to read more on the Customer Compensation Policy.

Step 1

Once you report a fraud to your Bank, the Risk team of the bank will revert to you to seek certain information for investigating the case. Request you to cooperate and receive calls to help us serve you better.

Step 2

For any fraud reported, the bank shall provide you with a shadow credit for the amount within 10 days from the date of informing the bank in zero liability/limited liability cases.

Step 3

Once the complete investigation is done, the bank shall provide clear credit for the disputed amount in your bank account within 90 days from the date of reporting the fraud as defined in the customer compensation policy.

Contact Us in case of Fraud

In case of any unauthorized transactions or loss/theft of your card, please block your card immediately through internet/mobile banking and/or contact us at https://www.aubank.in/support/contact-us

Please also note that you can report complaints related to cyber frauds at National Cyber Crime Reporting Portal of Ministry of Home Affairs at https://cybercrime.gov.in or call the helpline number 1930.