Ways to Block or Report Unauthorised Transactions

To block your Debit Card

1. Get in touch with us
Please call 180012001200 > Select language > Press 2 to block Card.

2. Connect via AU 0101 App
Sign-in to AU 0101 App > Go to Debit Card > Select option ‘Block this Card’ > Permanent/Temporary > Enter OTP.

3. Connect via AU 0101 NetBanking
Sign-in to AU 0101 NetBanking > Go to Debit Card > Select option ‘Block this Card’ > Permanent/Temporary > Enter OTP.

To block Credit Card

1. Via AU 0101 App
Login AU 0101 App > Block/Unblock Credit Card > Select Temporary/Permanent block > Block with replacement or Block without replacement (in case of Permanent Block).

2. AURO Chatbot
Select Cards > Credit Card Services > Enter 16-digit Card Number > Report and Block Lost/Stolen Card > Select Lost or Stolen > Select Yes or No (Replacement Charges – as applicable. Do you want to replace your card?) > 6-digits OTP verification > Submit.

3. Get in touch with us
Please call 180012001500 > Dial 2 for reporting lost/stolen Card

Report Unauthorised Transactions not done by you:

To report any unauthorised transactions not done by you, call AU Small Finance Bank Customer Care toll free number: 1800 1200 1200
Fill the details on the website link under “Complaint - Unauthorized electronic transactions” and get a call back. To know more, please visit: https://www.aubank.in/customer-support.
You can also go on your transactions and select the option to report fraud via AU 0101 App/NetBanking.

Report Unauthorised Debit Card or ATM card Transactions:

1. Get in touch with us
Please call 180012001200 > Set language > Press 1 for reporting unauthorized settled transactions.
2. Visit our website

Go to AU Small Finance Bank website
Click on ‘Contact us’ at the top right corner
Scroll down to ‘Service Requests’ and click to submit your complaint (https://www.aubank.in/customer-support)
Select “Complaint - Unauthorized electronic transactions” and fill the details asked & submit the request.

3. Write to us
You can also report unauthorised transactions by sending an email to us at [email protected].

4. Visit our AU 0101 App

Open AU 0101 App
Click on ‘Accounts Section’ after login.
Click on Recent Transactions
Click on one particular transaction and click on three dots and select Report fraud option.

Report Unauthorised Credit Card Transactions:

1. Get in touch with us
Please call 180012001500 > Dial 1 for reporting unauthorized settled transactions.
2. Visit our website

2. Go to AU Small Finance Bank website
Click on ‘Contact us’ at the top right corner
Scroll down to ‘Service Request’ and click to submit your complaint (https://www.aubank.in/customer-support)
Select “Complaint - Unauthorized electronic transactions” and fill the details asked & submit the request.

3. Visit our AU 0101 App

Open AU 0101 App
Click on Credit Card section.
Select View statement option.
Click on one particular transaction and click on three dots and select Report fraud option.

If you are a victim of online fraud, reach out to the National Cyber Crime at cybercrime.gov.in or call AU Bank’s helpline on 1800 1200 1200 (accessible across India)

You may also report through online portal

at https://cybercrime.gov.in/Webform/Crime_AuthoLogin.aspx or www.cybercrime.gov.in

Always remember:

Do not click on any links in the e-mail received from an unknown person
Do not share any confidential/sensitive information with anyone.
You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions