Ways to Block or Report Unauthorised Transactions

To block your Debit Card

• 1. Get in touch with us
  Please call 180012001200 > Select language > Press 2 to block Card.


• 2. Connect via AU 0101 App
  Sign-in to AU 0101 App > Go to Debit Card > Select option ‘Block this Card’ > Permanent/Temporary > Enter OTP.


• 3. Connect via AU 0101 NetBanking
  Sign-in to AU 0101 NetBanking > Go to Debit Card > Select option ‘Block this Card’ > Permanent/Temporary > Enter OTP.

To block Credit Card

• 1. Via AU 0101 App
  Login AU 0101 App > Block/Unblock Credit Card > Select Temporary/Permanent block > Block with replacement or Block without replacement (in case of Permanent Block).


• 2. AURO Chatbot
  Select Cards > Credit Card Services > Enter 16-digit Card Number > Report and Block Lost/Stolen Card > Select Lost or Stolen > Select Yes or No (Replacement Charges – as applicable. Do you want to replace your card?) > 6-digits OTP verification > Submit.


• 3. Get in touch with us  
  Please call 180012001500 > Dial 2 for reporting lost/stolen Card

Report Unauthorised Transactions not done by you:

• To report any unauthorised transactions not done by you, call AU Small Finance Bank Customer Care toll free number: 180012001200
• Fill the details on the website link under “Complaint - Unauthorized electronic transactions” and get a call back. To know more, please visit: https://www.aubank.in/customer-support.
• You can also go on your transactions and select the option to report fraud via AU 0101 NetBanking.

Report Unauthorised Debit Card or ATM card Transactions:

• 1. Get in touch with us
  Please call 180012001200 > Set language > Press 1 for reporting unauthorized settled transactions.
   
• 2. Visit our website

• Go to AU Small Finance Bank website
• Click on ‘Contact us’ at the top right corner
• Scroll down to ‘Service Requests’ and click to submit your complaint (https://www.aubank.in/customer-support)
• Select “Complaint - Unauthorized electronic transactions” and fill the details asked & submit the request.

• 3. Write to us
  You can also report unauthorised transactions by sending an email to us at customercare.aubank.in 

Report Unauthorised Credit Card Transactions:

• 1. Get in touch with us
  Please call 180012001500 > Dial 1 for reporting unauthorized settled transactions.
   
• 2. Visit our website

• Go to AU Small Finance Bank website
• Click on ‘Contact us’ at the top right corner
• Scroll down to ‘Service Request’ and click to submit your complaint (https://www.aubank.in/customer-support)
• Select “Complaint - Unauthorized electronic transactions” and fill the details asked & submit the request.