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Prepaid Card

Features of Prepaid Cards

About Prepaid Cards

    AU Small Finance Bank Gift card - Your “Smart” Card is an exciting gift for your friends and family. Dine, shop, recharge and more. One card does it all!

How to buy Gift Cards?

Individual customer
Avail the Gift Card at the nearest AU Small Finance Bank Branch by giving your basic details and paying the amount you want to load
Corporate customer
You may avail the Gift Card by contacting your Relationship Manager
Validity of the Gift Card
1 year from the Issuance of card


Q1. What is prepaid card?

Pre-loaded cards used for purchasing goods and services using the available funds in it

Q2. Where can I use my prepaid cards?

You can use your prepaid cards as follows:-
Gift card: All Ecommerce sites (Flipkart, Amazon, Bigbasket, etc.) and POS terminals (Departmental stores, gas stations, restaurants, and other locations).
ATM withdrawal is not permitted.

Q3. What are the charges associated with the prepaid card?

To check the full schedule of charges.

Q4. How to activate the card?

Once the SMS/email is received, please go to the Self Service Portal and enter the Customer ID. Click on forgot password post which OTP will be shared on registered mobile no. Please enter the OTP and set the new pasword. Login using the new password on the portal. Go to view all cards and reset the PIN for physical card. All card detail will be available on the portal

Q5. How to check the balance of the prepaid cards?

You can check the balance of your prepaid card with the help of below options: Calling our Customer-Care Using our Prepaid Card Self Service Portal.

Q6. Whom should I contact if my card is lost or stolen?

In case your card is lost or stolen, immediately call on bank toll free number 1800 313 313, and report the loss of your card or send a mail to [email protected] CC team will ask few security details like beneficiary name, mobile, email, load amount , etc. You an also temporarily block the card through the Self Service Portal

Q7. What if I forget my Prepaid card pin?

You can directly change you PIN on Self Service Portal.

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