Video Banking - Instant Video KYC Online | AU Small Finance Bank
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Manage your money from just about anywhere.

Instead of going to a branch, Bank with us face to face on your smartphone, tablet or computer. You’ll see the same friendly faces you’re accustomed to seeing at our branches.
Wondering how to connect?
It's as simple as video calling your friends and family!
You can connect instantly over a Video Call or even schedule it for later as per your convenience.

What’s more? It’s completely safe and secure with OTP based mobile number verification, AI based facial recognition and personalised security questions.

Experience the superpower of AU Video Banking
Almost everything that you could do at a branch, now available to you via Video Call
open
Open a Savings Account
Enjoy higher interest rates with monthly interest payouts
open
Video Banking
Connect with our video bankers for all your banking needs
book
Book a Fixed Deposit
Senior Citizens enjoy up to 0.75% extra interest rate
open
Upgrade your AU ABHI Account
Get the full privilege of your AU Savings Account
Connect with us anytime, anywhere
We always work to bring convenience to you. Now experience the future of banking with a human touch on AU Video Banking. We are sure you will dote on it. Now available for our NRI customers also.
Video Banking - Branch like feeling at home | AU Small Finance Bank

Convenient

Connect instantly or schedule a call as per your convenience on all days

Face-to-Face

Get personalized solutions on a face-to-face call with our video bankers

Secure

It’s completely safe and confidential. Check out our security features listed below.

What else do I need to have to hop on a video call?

Not much! Just a couple of requirements and you are good to go:
Pro tip: For an amazing video call experience, please be in a well-lit room with good internet connectivity.
  • • You need to be 18 years of age and located within India while doing the video call.
  • • You need to have a smartphone, tablet, laptop or a computer with camera and speakers to connect with our video banker.

AU Video Banking security features

  • • Mobile number authentication through OTP
  • • AI based facial recognition
  • • Personalized security questions
  • • Call Recording
  • • Strict due diligence on all financial transactions and service requests

FAQs

1) What is Video Banking?

Video Banking offers a branch-like experience for the customer. They can connect face-to-face with our AU Video Banking relationship manager from the comfort of their home or office over a video call. They can use this service for Account Opening /FD Booking or resolve their queries and avail various services for their existing accounts with AU Small Finance Bank.

2) What can be done through Video Banking?

Video Banking offers a wide range of products for Savings Account opening and booking an FD, where Video KYC is required to be done by the customer for completing the process of Account opening/FD booking. For account opening, the customer needs to be 18 years of age and should be located within India.
  • Min to Full KYC for AU ABHI.
AU ABHI Account is a minimum KYC account. To enjoy the full benefits of a full KYC Savings Account with a wide range of offers on our debit cards and other product offerings, please get full KYC done.
Video Banking is a branch-like experience for the customer. By using this service, customers can connect face-to-face with our AU Video Banking Relationship Manager. They can make financial transactions like RTGS, NEFT, Internal Fund Transfer along with 400+ service requests including mobile number updation, address change, dormant account activation, registration of net banking without debit card and many more

3) Who can use Video Banking?

Video Banking is available for all our existing and new to bank customers.
  • New to bank customers can discover endless benefits and privileges by connecting face-to-face with our Video Banking Relationship Manager and know more about the services and product offerings by the bank.
  • Existing customers can connect on video banking to make financial transactions and service request and get their queries resolved by connecting face-to-face with our AU Video Banking Relationship Manager.

4) What are the essentials required for connecting to Video Banking?

  • Video Banking facility for account opening is available on all days (including Sunday and Bank Holidays) from 8 am to 9 pm and Video Servicing facility for any queries or service requests is available from 8 am to 8 pm.
  • Currently, Customers can connect to Video Banking via AU 0101 App or NetBanking, by logging in through the browser and mobile app or through AU Small Finance Bank website.
  • This facility is enabled for both the platforms i.e Android and iOS. For Windows and Android, please use Chrome.Safari is recommended for Apple devices.
  • To connect to Video Banking, the customer should be in a good network area and should be in a well-lit room.

5) How to connect to Video Banking?

  1. Here are the ways in which you can connect with us over a video call:
  • AU 0101 Website
  1. Without logging into your account by selecting Video Banking Channel. The customer would just need to validate their mobile number through an OTP in this case.
  2. By logging into their account using internet banking username and password, followed by OTP authentication.
  • AU 0101 App
  1. Through Quick Access without logging into the account.
  2. After logging into the account using fingerprint or mobile banking username and password.

6) Is Video Banking safe and secure?

Video Banking is completely safe and secure. Information shared by the customer during a video call is encrypted with an advanced technology. Additionally, with AI-based face recognition, additional OTP verification, and thorough video validation, all the information is secure.

7) What documents should I keep handy? Are original documents mandatory?

  • For Account Opening –
Original Pan Card and a blank sheet of paper.
  • For Video Banking (Servicing)
Any OVD (Officially Valid Document) other than Aadhaar, like Driving License, Passport, original Voter ID; a blue/black pen and a blank sheet of paper.

8) Is there any charge/fee involved in Video Banking?

This facility is free of cost and there are no charges levied to the customers for using this facility.

1) Is Video KYC full KYC?

Video KYC is a part of account opening process where the KYC of the customer is completed over a video call, which is in line with RBI guidelines. Once the KYC is completed, the customer can enjoy all the benefits of the product offerings and services.

2) What is the eligibility for opening Digital Savings Account?

  • You should be an Indian citizen.
  • You should have a valid PAN and Aadhaar number.
  • You should have a valid mobile number linked to your Aadhaar.
  • You should be 18 years of age or above.
  • You should be applying from India.
  • Your Desktop/Laptop or Mobile Device with which you are opening an account should have a camera for the Video KYC process.

3) How do I set/reset my Debit Card Pin?

You can generate the pin for your Debit card by clicking here. Applicable for virtual card holders as well.

4) By when would my cheque Book be delivered to me?

Physical Cheque book will be delivered to your communication address after account activation within 7 working days.

5) What are the fees and charges levied on my account?

Please visit to find detailed information about the fee and service charges levied on our products.

6) Can a joint account be opened under Digital Savings Account?

Currently, AU Digital Savings Account is available only for Single Account Holders.

1) What are the services that can be availed through AU Video Banking?

Customers can use Video Banking to avail financial transactions like NEFT & RTGS, book Fixed & Recurring Deposits and 400+ more services. Branch banking service like Cheque book request, contact address updation etc. can also be availed over Video Call.

2) Can I make transactions through AU Video Banking?

Financial transactions (except cash) like RTGS, NEFT, Internal Fund transfer (IMPS) , Opening a Fixed/Recurring Deposit, Liquidation of Fixed Deposit/Recurring Deposit. Demand draft etc. can all be performed through Video Banking

1) Can I resume my application if I was not able to complete it the first time?

As soon as you complete the PAN and Aadhaar verification, a link is sent on your registered mobile number. Please note that the link will be valid for 3 months, for resuming your journey to complete the process. After this time frame, you may start the journey again as a fresh applicant.

2) By when will my account get activated after completing VKYC?

After successful completion of Video KYC, your application will be processed post our verification process, which may vary between take 2 hours to a few days. On successful verification, the account gets activated and a communication is sent on email and SMS If you do not receive an email confirmation from us regarding account activation even after 4 business days, please contact us on 1800 1200 1200 or [email protected]

3) Can I provide an address that’s different from my Aadhaar Address for communication purposes?

Yes, at the time of opening Digital Savings Account, you can provide communication address different from Aadhaar address.

4) While funding my account, my account got debited, however it says payment failed. What do I do?

No need to worry, your money is safe. In such a scenario, the amount will be refunded to your account within 7 working days. You may initiate a fresh transaction to complete the account opening journey immediately or after your refund.

5) My application got rejected in Video KYC, am I eligible to apply again?

Yes, you may apply by visiting any of your nearest AU Small Finance Bank branches.

1) What is MIN KYC Account?

It is an Instant Savings Account that you can open online, in minutes, from any place of your convenience. The process is entirely paperless. You get your account details and can start using AU 0101 App/NetBanking immediately. his instant account has a few limitations:
  • Maximum balance of INR 1,00,000 at any point in time.
  • Cumulative credits of INR 2,00,000 in a Financial Year.
If any of these limits is breached, then your account will be frozen, and will only be made active once full KYC verification is complete. Also, the account remains valid only for 12 months. Within this period, you need to complete the full KYC process to lift all restrictions and convert it into a Regular Savings Account.

2) What are the benefits of AU ABHI account?

With AU ABHI Account, you can enjoy a zero minimum balance requirement and a Virtual RuPay Debit Card through which you can use to carry out all your online transactions.

3) What is the eligibility Criteria to open a MIN KYC account?

  • You should be an Indian citizen.
  • You should have a valid Aadhaar and PAN
  • You should have a valid mobile number linked to your Aadhaar.
  • You should be 18 years of age or above.
  • You should be applying from India.
  • You should not have any existing relationship with the bank.

4) How to complete FULL KYC of AU ABHI Account/continue using AU ABHI Account?

To continue with the account beyond 12 months, you must do Video KYC of your existing AU ABHI account. Please use the link to complete https://video-bank.aubank.in/AU_VB/panDetails/MIN_TO_FKYC

5) What will happen if I complete VKYC for AU ABHI Account?

Account will be converted into a Digital Saving Account which is a zero balance account. Physical debit card will be issued which will be delivered on your communication address within 7 working days post completion of VKYC
Now you can also interact with Auro Chatbot for any queries/questions around Video Banking.Try Now.