Video Banking - Instant Video KYC Online | AU Small Finance Bank
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Manage your money from just about anywhere.

Instead of going to a branch, Bank with us face to face on your smartphone, tablet or computer. You’ll see the same friendly faces you’re accustomed to seeing at our branches.
Wondering how to connect?
It's as simple as video calling your friends and family!
You can connect instantly over a Video Call or even schedule it for later as per your convenience.

What’s more? It’s completely safe and secure with OTP based mobile number verification, AI based facial recognition and personalised security questions.

Experience the superpower of AU Video Banking
Almost everything that you could do at a branch, now available to you via Video Call
Connect with us anytime, anywhere
We always work to bring convenience to you. Now experience the future of banking with a human touch on AU Video Banking. We are sure you will dote on it. Now available for our NRI customers also.
Video Banking - Branch like feeling at home | AU Small Finance Bank

Connect instantly or schedule a call as per your convenience on all days

Get personalized solutions on a face-to-face call with our video bankers

It’s completely safe and confidential. Check out our security features listed below.

What else do I need to have to hop on a video call?

Not much! Just a couple of requirements and you are good to go:
Pro tip: For an amazing video call experience, please be in a well-lit room with good internet connectivity.
  • • You need to be 18 years of age and located within India while doing the video call.
  • • You need to have a smartphone, tablet, laptop or a computer with camera and speakers to connect with our video banker.

AU Video Banking security features

  • • Mobile number authentication through OTP
  • • AI based facial recognition
  • • Personalized security questions
  • • Call Recording
  • • Strict due diligence on all financial transactions and service requests


Video Banking offers a branch-like experience for the customer. They can connect face-to-face with our AU Video Banking relationship manager from the comfort of their home or office over a video call. They can use this service for Account Opening /FD Booking or resolve their queries and avail various services for their existing accounts with AU Small Finance Bank.
Video Banking offers a wide range of products for Savings Account opening and booking an FD, where Video KYC is required to be done by the customer for completing the process of Account opening/FD booking. For account opening, the customer needs to be 18 years of age and should be located within India.
  • Min to Full KYC for AU ABHI.
AU ABHI Account is a minimum KYC account. To enjoy the full benefits of a full KYC Savings Account with a wide range of offers on our debit cards and other product offerings, please get full KYC done.
Video Banking is a branch-like experience for the customer. By using this service, customers can connect face-to-face with our AU Video Banking Relationship Manager. They can make financial transactions like RTGS, NEFT, Internal Fund Transfer along with 400+ service requests including mobile number updation, address change, dormant account activation, registration of net banking without debit card and many more
Video Banking is available for all our existing and new to bank customers.
  • New to bank customers can discover endless benefits and privileges by connecting face-to-face with our Video Banking Relationship Manager and know more about the services and product offerings by the bank.
  • Existing customers can connect on video banking to make financial transactions and service request and get their queries resolved by connecting face-to-face with our AU Video Banking Relationship Manager.
  • Video Banking facility for account opening is available on all days (including Sunday and Bank Holidays) from 8 am to 9 pm and Video Servicing facility for any queries or service requests is available from 8 am to 8 pm.
  • Currently, Customers can connect to Video Banking via AU 0101 App or NetBanking, by logging in through the browser and mobile app or through AU Small Finance Bank website.
  • This facility is enabled for both the platforms i.e Android and iOS. For Windows and Android, please use Chrome.Safari is recommended for Apple devices.
  • To connect to Video Banking, the customer should be in a good network area and should be in a well-lit room.
Video Banking is completely safe and secure. Information shared by the customer during a video call is encrypted with an advanced technology. Additionally, with AI-based face recognition, additional OTP verification, and thorough video validation, all the information is secure.
  • For Account Opening –
Original Pan Card and a blank sheet of paper.
  • For Video Banking (Servicing)
Any OVD (Officially Valid Document) other than Aadhaar, like Driving License, Passport, original Voter ID; a blue/black pen and a blank sheet of paper.
This facility is free of cost and there are no charges levied to the customers for using this facility.
It is an Instant Savings Account that you can open online, in minutes, from any place of your convenience. The process is entirely paperless. You get your account details and can start using AU 0101 App/NetBanking immediately. his instant account has a few limitations:
  • Maximum balance of INR 1,00,000 at any point in time.
  • Cumulative credits of INR 2,00,000 in a Financial Year.
If any of these limits is breached, then your account will be frozen, and will only be made active once full KYC verification is complete. Also, the account remains valid only for 12 months. Within this period, you need to complete the full KYC process to lift all restrictions and convert it into a Regular Savings Account.
With AU ABHI Account, you can enjoy a zero minimum balance requirement and a Virtual RuPay Debit Card through which you can use to carry out all your online transactions.
  • You should be an Indian citizen.
  • You should have a valid Aadhaar and PAN
  • You should have a valid mobile number linked to your Aadhaar.
  • You should be 18 years of age or above.
  • You should be applying from India.
  • You should not have any existing relationship with the bank.
To continue with the account beyond 12 months, you must do Video KYC of your existing AU ABHI account. Please use the link to complete
Account will be converted into a Digital Saving Account which is a zero balance account. Physical debit card will be issued which will be delivered on your communication address within 7 working days post completion of VKYC