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About NETC FASTag

    FASTag are prepaid rechargeable tags, affixed on the windshield of the vehicle, that allow automatic payment of toll charges without needing to stop your vehicle at the toll plazas. It uses RFID technology that deducts the toll charges from a prepaid wallet linked to your FASTag when your vehicle crosses the toll plaza. The wallet can be recharged online or via UPI.

    AU Bank NETC FASTag can be used by AU Bank customers and Non AU Bank Customers

Benefits of FASTag

  • Contactless & Cashless Payment: No more worrying about carrying exact change for toll payments
  • Faster Transit: Save time as you breeze through the toll payment lane
  • Instant Alerts: Get instant SMS alerts on your registered mobile number for toll payments and low balance
  • Easy Recharge: FASTag Wallet can be recharged online through any payment mode (Credit Card/Debit Card/Net Banking/UPI)
  • Save on Fuel Cost: No more waiting in the queue reduces fuel consumption
  • Customized Solutions: Fleet owners and corporates can get customized solutions for tracking toll payments for better cash management

Here’s how you can recharge your AU Bank FASTag

AU Mobile App

  • Login to AU Mobile and Tap on ‘UPI’
  • Tap on Send Money and select UPI ID
  • Enter Payee UPI ID – netc.<vehicleno>@aubank (e.g. your FASTag UPI ID will be [email protected] if your registered vehicle no. is MH02AY1234) and tap on Payee Name. Payee Name would be auto populated
  • Enter amount for recharge and remarks and tap on NEXT
  • Confirm your details and tap on Proceed
  • Enter your MPIN and complete your payment
Other UPI apps
  • Open any UPI enabled mobile app (e.g. Google Pay, Phone Pe)
  • If using Google Pay: Tap on ‘New Payment’ and select ‘UPI ID’ 
    If using Phone Pe: Tap on ‘To Contacts’, then tap on ‘+’ sign at the RHS bottom and select ‘BHIM UPI ID’ to add BHIM UPI ID
  • Enter Payee UPI ID – netc.<vehicleno>@aubank (your FASTag UPI ID will be [email protected] if your registered vehicle no. is MH02AY1234) and tap on Verify. Payee Name would be auto populated.
  • Enter amount for recharge and remarks. 
  • Select Bank Account and tap on SEND
  • Confirm your UPI Passcode to complete your payment

AU Bank FASTag Customer Portal

  • Login to AU Bank Customer Portal - https://fastag.aubank.in/customerportal/aucustomernetc/ with Username and Password sent on your registered mobile no.
  • Click on Reload
  • Select Payment Mode (debit card, credit card, netbanking)
  • Enter recharge amount
  • Click on Proceed to complete your payment
 
To see the list of Toll plazas currently enabled for FASTag, please click here.
For Schedule of charges, please  click here
For Terms & Conditions, please click here
For Frequently Asked Questions, click here
 

Customer Care

For any assistance please call the helpline number 1800-258-7300 or write to us at [email protected].
To know the balance of your AU Bank Fastag, please give a missed call to 9594-744-440 from your registered mobile number.
 

Grievance redressal

MoRTH / NHAI / IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level.
Customer can simply dial 1033 from Mobile/Landline for the following issues:
  • Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
  • Plaza not accepting FASTag
  • Plaza not able to read the Tag
  • Plaza not supporting for monthly pass issuance
  • Any other applicable issue for FASTag
In case of non-resolution of grievances within seven days, customers may escalate their grievance to the Regional Nodal Officer(s) and thereafter to the Principal Nodal Officer after expiry of further seven days.

Click here to get the details of Principal Nodal Officer and Regional Nodal Officers.
Click here to get the details of Business Heads.
 

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