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Top Features of AU Bank FASTag

About NETC FASTag

    The National Electronic Toll Collection (NETC) FASTag is a Radio Frequency Identification (RFID) based payment solution, promoted by IHMCL and managed by the National Payments Corporation of India (NPCI). You can use a FASTag to cross a toll without having to stop and make cash payments. It is convenient, contactless, and much quicker.

    The tag is linked to a prepaid wallet and the money is automatically deducted at a toll. A FASTag recharge can be done online through our AU Bank FASTag customer portal using, Credit Card, Debit Card or through any UPI App. Our NETC FASTag can be used by an existing bank customer or by customers with no existing relationship with us.

Features of FASTag

  • Cashless payment: No cash payment is required and the hassles of carrying exact change are eliminated. The tag uses Radio Frequency Identification (RFID) technology for electronic payments.
  • Wide coverage: The NETC FASTag program is active at toll plazas across the country.
  • Instant SMS alert: An instant SMS alert is sent to your registered mobile number after the payment is made. You also get alerts on low balance so you can recharge on time.
  • Easy FASTag recharges online: You can recharge your FASTag on the AU 0101 App with UPI or via the FASTag customer portal using Credit Card, Debit Card or through any UPI enabled Mobile App.
  • Manage online: Track your spends/download statements, etc., through our AU Bank FASTag customer portal.
 

Apply for NETC FASTag

NETC FASTag can be used by existing customers as well as non-AU Bank customers. Apply online for FASTag with AU Bank by following the steps given below: 
  • Visit our NETC FASTag page and click on Apply now.
  • Select from the two options - AU Bank customer / AU Bank non-customer.
  • Enter your mobile number, vehicle registration number and other personal details.
  • Upload the VC4 Registration Certificate (RC copy).
  • Generate and enter a one-time password (OTP) to Submit.
  • Pay the fees, and your FASTag will be assigned.
You will receive a FASTag at the address mentioned in the form within a few days. You can then paste it on your windscreen from inside the vehicle and pay electronically at a toll plaza.
 

How do I check my NETC FASTag wallet balance?

To know the balance in your AU Bank FASTag wallet, please give a missed call to 9594-744-440 from your registered mobile number.
 

How do I recharge my NETC FASTag wallet?

You can recharge your NETC FASTag through either of these three ways:
  • AU 0101 App via UPI
    • Log in to your AU 0101 App and tap on ‘BHIM UPI’
    • Tap on Send Money
    • Enter Payee UPI ID and tap on Payee Name. Your payee UPI ID would be netc.vehicle [email protected] (For instance. Payee UPI ID would be [email protected] if your registered vehicle no. is MH02AY1234)
    • Enter the amount for recharge and remarks and tap on 'Next'
    • Confirm your details and tap on Proceed
    • Enter your MPIN and complete your payment
  • Any BHIM UPI enabled Mobile App
    • Open any UPI enabled mobile app like Google Pay or PhonePe
    • If you are using Google Pay: Tap on ‘New Payment’ and select ‘UPI ID’ 
      If you are using PhonePe: Tap on ‘To Contacts’, then tap on the ‘+’ sign at the RHS bottom, and select ‘BHIM UPI ID’ to add BHIM UPI ID
    • Enter Payee UPI ID and tap on 'Verify'. The payee’s name will auto-populate. (Payee UPI ID would be [email protected] if your registered vehicle no. is MH02AY1234)
    • Enter the amount for recharge and your remarks. 
    • Select the bank account and tap on 'Send'
    • Confirm your UPI Passcode to complete your payment
  • FASTag Customer Portal
    • Login to our Customer Portal with the username and password sent to your registered mobile number.
    • Click on 'Reload'
    • Select Payment Mode (Debit Card, Credit Card, NetBanking)
    • Enter the recharge amount
    • Click on 'Proceed' to complete your payment
 

Customer Care

For any assistance, please call our helpline 1800-258-7300 or write to us at [email protected].
 

Documents required for FASTag

  • For full KYC FASTag issued at our branches:
    • Signed FASTag application form with passport size photograph of the applicant
    • Registration Certificate(RC) of the vehicle
    • Valid driving license of the applicant (not applicable for existing customers with a Savings or Current Account)
    • KYC document of the driver (in case of a corporate application)
    • Board Resolution Approval Letter (in case of a corporate application)
  • For minimum KYC FASTag issued at AU Bank Branches/Online:
    • Registration Certificate (RC) of the vehicle
    • PAN Card of the applicant
    • Valid driving license of the applicant (only DL number & DL validity date to be mentioned)
    • Signed FASTag application form with passport size photograph of the applicant (if purchased from a branch)
 

Grievance redressal

Filing grievances and raising complaints is easy. MoRTH/NHAI/IHMCL has launched a helpline number for FASTag complaints at a toll plaza level. You can dial 1033 from a mobile phone or landline for any of the following issues you might have with your tag at a toll plaza:
  • Stopped at a plaza because of tag blacklist even though your tag is not blacklisted.
  • The toll plaza is not accepting your FASTag.
  • Toll plaza not being able to read your tag.
  • The toll plaza is not supporting monthly pass issuance.
In case of any other FASTag related queries, you can:
  • Call our helpline number at 1800-258-7300.
  • Write an email to [email protected].
  • Check your FASTag balance by giving a missed call to 9594-744-440 from your registered mobile number.
You can also contact our Regional Nodal Officer(s) if your query is not resolved within seven days or the Principal Nodal Officer after another seven days.
 

To see the list of Toll plazas currently enabled for FASTag, please click here.

For Terms & Conditions, please click here

For the Schedule of charges, please click here

For Frequently Asked Questions, click here.

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