Q1. What is BBPS? 
Bharat Bill Payment System (BBPS) is an integrated online platform developed by the National Payments Corporation of India for bill payments. The platform provides an easy to use service through for consumers to make all kinds of bill payments - anytime, anywhere.
Q2. What are benefits of using BBPS?
The biggest advantage is that consumers have ‘control’ over all their bill payments in one place, which can be paid anytime, anywhere. A payment can be done on through the AU 0101 App/NetBanking, Website or AU Small Finance Bank Branches.
Q3. How can I use BBPS?
Bill payments from BBPS can be made using:
- Bill payment option in your AU 0101 App/NetBanking.
- By visiting your nearest AU Small Finance Bank Branch to make the payment.
- Through the Bill Payment option on AU Small Finance Bank website.
First, choose the category of the bill for which you want to make a payment and then fill in the bill details and complete the payment.
Q4. What is the Fetch Bill option?
When paying your utility bills, you are not required to enter your bill amount. The system will fetch the amount from the biller and display it on the screen automatically. This service is only applicable for billers who have enabled a fetch service.
Q5. Are there any charges for making payments using BBPS?
Currently, no charges are levied for bill payment through BBPS.
Q6. What are the timings for BBPS transactions?
BBPS services are available 24 hours a day, all days of the week, throughout the year, including all public holidays. At AU Small Finance Bank branches the service is available only during banking hours.
Q7. If the transaction is incomplete, when will I get my money back?
In the event of a failed or incomplete transaction, the amount will be returned to you through the same payment mode within 2-3 working days.
Q8. How long will it take for payment confirmation?
A payment confirmation will be instantaneously sent to the registered mobile number(as provided while making the bill payment) upon the successful completion of the transaction.
Q9. How can I view my transaction status?
You can view your transactions by visiting the transaction history option on the bill payment menu in AU 0101 App / NetBanking
Q10. What are the current biller categories in BBPS?
Bharat Bill Pay offers bill payment categories like electricity, telecom, DTH, gas, water bills, Insurance, loan repayments, education fees, FASTag recharge, municipal taxes, housing society, subscription fees, etc. at one single window.
Q11. What are the applicable terms and conditions?
- Currently, we offer Bill Payment under BBPS through our AU 0101 App/NetBanking, AU Small Finance Bank website & at our bank branches.
- Non-receipt of instant confirmation over SMS/email due to communication service disruption is beyond our control.
- Web Browser compatibility is applicable, i.e., Internet Explorer 9 and above, Google Chrome, Mozilla Firefox.
- Availability of payment options (Fetch/Quick pay) is subject to the facility offered by the biller concerned.
- Currently, no charges are being levied; however, the same is subject to change as per BBPS rules and guidelines.
