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Frequently Asked Questions on AU Bank NetBanking

 

GET STARTED

  1. I am a new customer. How do I register for AU Bank NetBanking?

  • a. Open AU Bank NetBanking and click on Register
  • b. Enter your Customer ID (provided in your welcome kit/ welcome mail)
  • c. Select to register using Account Number or Active Debit Card
  • d. Register using Account number – you will only get view access
    • Select account type
    • Enter account number
  • e. Register using Debit card – to get full/transaction access
    • Enter debit card number
    • Enter Debit Card PIN
  • f. Enter OTP received on registered mobile number
  • g. Set Password
  • h. Set mPin for AU Mobile
  • i. Set security question
  • j. Set username
  • k. Internet banking registration is complete
  • l. You can login by entering username and password as set in earlier steps
 
Note: Registration of Debit Card is required to get complete transaction access
 
  1. I am an existing customer. How do I access the new AU Bank NetBanking?

  • a. Login to AU Bank NetBanking using your existing Username and Password.
  • b. Application will redirect you to ‘Forgot Password’ and request you to generate new password
  • c. Select to proceed using Account Number or Debit card
  • d. Register using Account number – to get view access only
    • Select account type
    • Enter account number
  • Register using Debit card – to get full/transaction access
    • Enter debit card number
    • Enter ATM PIN
  • f. Enter OTP received on registered mobile number
  • g. Set Password
  • h. Set security question
  • i. Set username
  • j. Internet banking registration is complete
  • k. You can login by entering username and password earlier steps
 
Note: Registration of Debit Card is required to get complete transaction access
 
  1. How to reset my AU NetBanking username/password?

  • Visit AU Bank NetBanking
  • Click on Forgot Username/Customer ID to reset username
  • Click on Forgot / Unlock Password to reset password
 
  1. What are the transactions that I can do on AU Bank NetBanking?

Following is a list of transactions that can be done on AU Bank NetBanking
 
Service
Features
Account Management
Manage Savings Account, Current Account, Fixed/Recurring Deposits and Debit Cards
Download Account Statements
View Transaction History
View Deposit Details
Close Deposits
Update Nominee for Deposits
Fund Transfer
Fund Transfer between own accounts
Fund Transfer within bank accounts(intra bank transfers)
Fund transfer to another local bank
Pay Later (Scheduled Payment Single/Recurring)
One time transfer
Manage Beneficiaries
Pull Funds
Multiple Transfers in one transaction
Favourite Transactions
Transaction History
Manage Scheduled Transactions
Bill Payments
Search/Add/Manage/Delete billers
Schedule Payments/ Auto Pay
Favourite Payments
Mobile Recharge, DTH, Data card
Debit Cards
Set/Reset Debit Card PIN
Block/Replace Debit Card
Unblock Debit Card
Enable/Disable International Usage
Enable /Disable or set limits on E-commerce Usage
Enable / Disable or set limits on POS Usage
Enable / Disable or set limits on ATM cash withdrawals
Service Requests
Request for Cheque Book
Cheque Status
Stop Cheque Book
TDS Certificate Download
Track SR/Application Status
Add PAN
Update Email ID
Update Communication Address
Form 15G/H
Nominee Updation
Apply for products
Apply For AutoLoan
Apply for PL
Book Locker
Apply For Home Loan
Apply For Savings A/C
Apply For Gold Loan
IPO
ASBA Registration
Apply For IPO
Get IPO Prospectus
View Applied IPOs
Withdraw IPO
Revise BID
Status Enquiry
Hold Inquiry
NFO
Redeem & Switch
Investor Details
Mutual Funds
View Investment Accounts
Investment A/C Details- Single, Multiple
NAV Certificate
View Past Transactions
Buy Mutual Funds
Redeem Mutual Funds
Start SIP
View SIP
Buy More of Existing Funds
Switch Funds
Cancel SIP
Tax
PAN/TAN registrations, pay GST/ Direct tax, download tax reports
 
 
 

FUND TRANSFER

  1. What are the types of fund transfers I can do?

  • Fund Transfer between your own accounts
  • Fund Transfer to any Other AU Bank account
  • Fund Transfer to Other Bank's Account (NEFT/RTGS/IMPS)
 
  1. How to transfer money on AU Bank NetBanking?

  • Login to AU Bank NetBanking
  • Click on Money Transfer
  • Select from options: One Time transfer, Manage Payees or Multiple transfers
  • For recurring or multiple transfers, you need to add payee in Manage Payee section
  • Once you add payee, choose from IMPS, NEFT or RTGS to transfer money
 
  1. How to add beneficiary / payee on AU NetBanking?

  • Login to AU Bank NetBanking
  • Click on Money Transfer
  • Click Manage Payee
  • Click Add New Payee
  • Select Bank Name, Account type, Enter Bank Account No., IFSC code, Payee Name and submit to add the payee
 
Please note that for the safety of your account, fund transfer to any new payee will be restricted to Rs. 50,000 for 3 hours post addition. Default limits will be applicable after 3 hours.
 
  1. What is the difference between UPI, IMPS, NEFT and RTGS?

  1. Immediate Payment Service (IMPS): The transfer of funds is completed immediately via IMPS. You can transfer money online 24x7 by using this method. IMPS is not available at bank branches.
  2. National Electronic Fund Transfer (NEFT): Fund transfers do not occur in real-time basis and the fund transfer settles in half-hourly batches. NEFT can be availed at bank branches as well as online (NetBanking and mobile app).
  3. Real Time Gross Settlement (RTGS): Fund transfer occurs in real-time and on a gross basis. RTGS is mainly used for higher value transfers that require immediate clearance.RTGS can be availed at bank branches as well as online (AU Bank NetBanking and AU Mobile app).
 
  1. What are the charges for online fund transfer?

There are no service charges for NEFT and RTGS fund transfers done online via NetBanking or Mobile app. We charge a service fee only on IMPS fund transfers (Rs. 5 per transfer) done by Salary Value, Kids and Student account holders.
 
  1. What are the timings for online fund transfer?

Fund transfer can be done 24x7 using UPI, IMPS, NEFT & RTGS. However, NEFT& RTGS Transactions shall not be available for customers between 11:45PM – 00:30 AM (45 mins) on all days.
 
  1. What are the daily limits for online fund transfers?

Following are the min. and max. limits for online fund transfers
Type
Minimum
Maximum
IMPS
Rs. 1
Rs. 10,00,000
NEFT
Rs. 1
Rs. 10,00,000
RTGS
Rs. 200,000
Rs. 10,00,000
 
  1. How much time does it take for funds to get transferred?

UPI and IMPS fund transfers are completed immediately. NEFT operates in half hourly batches. Currently there are 48 settlements on all days including holidays. Therefore, the beneficiary can expect to get the credit for the transactions on the same day.
 
In case of RTGS, the beneficiary Bank branch receives the funds in real time as soon as funds are transferred by the remitting Bank under normal circumstances. The beneficiary Bank must credit the beneficiary’s account within two hours of receiving the funds transfer message.
 
  1. If a transaction is not credited to the beneficiary account, do I get back the money?

Yes. In case of NEFT and RTGS, if the beneficiary’s bank is unable to credit the beneficiary’s account for any reason, the former will return the money to AU Bank within 2 hours. Once the amount is received by AU Bank, it is credited to your account.
 
  1. What is an IFSC code?

The Indian Financial System Code (IFSC) is an RBI issued code which is being used in the NEFT system to identify recipient bank branches. While selecting the payee's branch, it is essential that the IFSC code mentioned against the branch be the same as the IFSC of the branch you want your funds to be transferred to. The IFSC is mentioned on cheque books on every cheque leaf below the Bank name and address.
 
  1. How do I schedule payment to my payee?

  • Login to AU Bank NetBanking
  • Click on Money Transfer
  • Click Manage Payee
  • Click Add New Payee, enter account details and choose from IMPS, NEFT or RTGS to transfer money
  • After completing the transaction, you may schedule recurring payments to the payee as per your preference
 

DEBIT CARD MANAGEMENT

  1. How do I block my debit card?

  • Login to AU Bank NetBanking
  • Click on Debit Card
  • Click on Block this card
  • Select either to block the card temporarily or permanently
 
  1. How can I reset my debit card PIN on AU NetBanking?

  • Login to AU Bank NetBanking
  • Click on Debit Card
  • Click on Regenerate PIN
  • Enter debit card expiry date and set your new pin
 
  1. How do I enable / disable transactions on my debit card on AU NetBanking?

  • Login to AU Bank NetBanking
  • Click on Debit Card
  • Click on the switch to enable/disable International transactions
  • Click on Set limits to adjust limits for POS, ATM, Online and Contactless transactions as per your preference and submit
 
  1. How do I set limits* on debit card transactions through AU NetBanking?

  • Login to AU Bank NetBanking
  • Click on Debit Card
  • Click on Set limits to adjust limits for POS, ATM, Online and Contactless transactions as per your preference and submit
*You can only increase the limit on your card to the maximum extent enabled for your card variant
 

ACCOUNT MANAGEMENT

  1. How can I check the recent transactions done in my account?

Login to AU Bank NetBanking and click on Accounts to check your recent transactions
 
  1. How can I view/download my account statement on AU Bank NetBanking?

  • Login to AU Bank NetBanking
  • Click on Accounts
  • Click on menu icon on right side corner
  • Select View Account Summary
  • Choose from current month, last month, last 3 months or custom period for account statement
  • You can either view or scroll down to download account statement
 
  1. How to book Fixed deposit (FD) on AU Bank NetBanking?

  • Login to AU Bank NetBanking
  • Click on FD/RD and select Open new FD
  • Choose the type of deposit - “I have sum of money to invest” for FD
  • Select type of FD, Debit account, enter investment amount, FD tenure and Maturity instruction and submit to book your FD
 
  1. How to book Recurring deposit (RD) on AU Bank NetBanking?

  • Login to AU Bank NetBanking
  • Click on FD/RD and select Open new RD
  • Choose the type of deposit - “I want to invest a sum regularly” for RD
  • Select type of RD, Debit account, enter investment amount, RD tenure and submit to book your RD
 
  1. How do I apply for IPOs?

  • Login to AU Bank NetBanking
  • Click on Investments
  • Click on IPO (ASBA)
  • NetBanking will redirect to iposmart.aubank.in
  • Choose the IPO of your preference and click on Apply Now
 
  1. How do I invest in Mutual Funds?

  • Login to AU Bank NetBanking
  • Click on Investments
  • Click on Mutual Funds
  • App will redirect to mf.aubank.in
  • Complete your profile and submit to start investing in mutual funds
 
  1. How do I pay Tax?

  • Login to AU Bank NetBanking
  • Click on Tax
  • NetBanking will redirect to cbdt.aubank.in
  • Choose from various options viz. PAN/TAN registrations, pay GST/ Direct tax, download tax reports and much more.
 

BILL PAYMENTS / RECHARGES

  1. How to pay bills / recharge via AU Bank NetBanking?

  • Login to AU Bank NetBanking
  • Click on Bill Pay
  • Choose from various merchants to pay your bills or recharge your mobile / DTH
 
  1. How do I set up automatic bill payments?

  • Login to AU Bank NetBanking
  • Click on Bill Pay
  • Choose from various merchants to pay your bills or recharge your prepaid mobile / DTH
  • Post bill payment, click on set up standing instructions
  • Choose the max. amount to be paid every month, date range and click on submit to set up auto bill payment
 

SERVICE REQUESTS

  1. Which service requests can I make through AU Bank NetBanking?

Following service can be availed from AU Bank NetBanking, under Service Request section
 
Sr. No.
Services
  1.  
Request for Cheque Book
  1.  
Cheque Status
  1.  
Stop Cheque Book
  1.  
Request DD
  1.  
TDS Certificate Download
  1.  
Track SR/Application Status
  1.  
Add PAN
  1.  
Update Email ID
  1.  
Update Communication Address
  1.  
Form 15G/H
  1.  
Nominee Updation
 
 
  1. How do I request for cheque book or demand draft?

  • Login to AU Bank NetBanking
  • Click on Service Request
  • Choose from Request Cheque or Request Demand Draft
  • Add details and submit to get cheque book / demand draft delivered at your communication address
 
  1. How do I add or update nominee for my FD/RD account?

  • Login to AU Bank NetBanking
  • Click on Service Request
  • Click on FD/RD and select add/ update nominee
  • Select account type and account no. to add or update nominee
 
  1. How to apply for loans on AU Bank NetBanking?

  • Login to AU Bank NetBanking
  • Click on Apply Now
  • Select “Apply for Banking Products”
  • Choose the product of your preference and click on apply now to submit your application
 
  1. How to book a locker on AU Bank  NetBanking?

  • Login to AU Bank NetBanking
  • Click on Apply Now
  • Select “Book a Locker”
  • Select State, City and Branch where you wish to book your locker and submit your application
 
 

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