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Frequently Asked Questions on AU 0101 App

A. GETTING STARTED

 

Q1. Who can use AU 0101 App?

AU 0101 App can be accessed by anyone - AU Bank customers as well as non-AU Bank customers. Our bank customers can register using their account details or Credit / Debit Card.

Q2. I do not have a Savings or Current Account with AU Small Finance Bank. Can I use AU 0101 App?

Yes, there’s a lot you can do with AU 0101 without a Savings or Current Account. You can make payments for recharge related transactions, book hotels, flights, cab, send gift cards, open a Savings A/c, apply for Car Loan and much more.
 
View the complete list of services available on AU 0101 App, here.

Q3. I am an existing AU Small Finance Bank customer. What are the services that I can avail on AU 0101 App?

As an existing AU Bank customer, you can enjoy a host of services like manage your deposits, manage your Credit / Debit Cards, apply for a Personal Loan, get insurance cover, invest in Mutual Funds / Stocks / IPOs, make lifestyle bookings like flight, bus, cab and much more.
 
For a complete list of services available on AU 0101 App, click here.

Q4. How do I open a Savings Account on AU 0101 App?

Only Non-AU Bank Customers can open a Savings account on AU 0101 App.
 
You will have a choice to either open a Minimum KYC Account or a FULL KYC Savings Account. A Min KYC account is valid for only 1 year from date of account opening & can hold a maximum balance of INR 1 lakh in the account. In case you do not complete the KYC in 1 year, we will have to close the account. Minor/Joint Savings Account & NRI Savings cannot be opened over Video Call.
 
Following are the steps to open savings account:
  • Click on the Savings Account tab on AU 0101 App.
  • Enter PAN & Aadhaar details to verify & proceed for e-KYC.
  • Confirm your personal and income details & submit FATCA declaration.
  • Choose your AU Bank Savings Account & Branch and confirm your details to fund your account.
  • Select complete your KYC over Video Call now or Schedule a Video Call for later date.
  • Confirm your details with our Video Banking Officer, display your PAN Card on the camera, sign on a blank piece of paper & display your signature on the camera.

Q5. How do I book a Fixed Deposit on AU 0101 App?

Non-AU Bank Customers with no CASA relationship can open a Fixed Deposit account on AU 0101 App with help of following steps.
  • Select FD option on the AU 0101 App.
  • Enter PAN & Aadhaar details to verify & proceed for E-KYC.
  • Confirm your personal and income details & submit FATCA declaration.
  • Choose your Fixed Deposit Type, Enter Amount, Tenure, Bank Account Details & Branch
  • Confirm and proceed to fund your account.
  • Select complete your KYC over Video Call now or Schedule a Video Call for later date.
  • Confirm your details with our Video Banking Officer, display your PAN Card on the camera, sign on a blank piece of paper & display your signature on the camera.

Q6. What is KYC?

KYC is a process carried out by AU Bank or any other bank or financial institution to verify the identity of their customers, as per the rules defined by the Reserve Bank of India (RBI). It is done when you want to initiate any kind of banking transaction, such as opening an account, applying for a loan or credit card, etc. This process can be done mainly in two forms: Minimum KYC and Full KYC.

Q7. What is Full-KYC?

Full-KYC requires physical verification of documents for identity and address proof, as prescribed by the RBI, such as driver’s license, passport, voter’s card, PAN card, etc.
 
To complete full KYC, you can go ahead with or without Aadhaar. Choosing Aadhaar requires biometric authentication, while the non-Aadhaar method needs you to present your documents physically at the branch.
 
Once full KYC is completed, you can access all the services offered by AU Bank.
 
Usually, to complete full-KYC you need to visit a branch, but, given that the current situation calls for social distancing, branch visits pose additional risks that you may want to avoid.

Q8. What is Minimum KYC?

Minimum KYC is also known as limited KYC or e-KYC. It involves sharing fewer details which can mostly be done online. To attain this e-KYC or minimum-KYC status, all you need to do is voluntarily provide some identification details such as your Aadhaar number, or your PAN number. It also requires OTP-based verification of valid identification documents.

Q9. What is Video KYC?

Video KYC enables you to open an AU Savings Account instantly wherein, after entering your details, you will have the option to get on a video call with our bank executive to complete your KYC process. The video call will ensure you no longer need to visit the branch to complete your KYC.
 
Here are the advantages of choosing Video KYC and getting your Full KYC Account:
  • Get the full-fledged Savings Account with Unrestricted deposits, spends and validity.
  • No Paperwork with zero-contact account opening process from the comfort of your home.
 
For more details on Video KYC, click here.

Q10. Which versions of mobile OS support AU 0101 App?

Android OS Version: Android 8.0 and above
 
iOS Version: iOS 11 and above

Q11. How do I download AU 0101 App?

AU 0101 App can be downloaded from Google Play store for Android devices and App Store for Apple devices. Click here to download the app now.

Q12. How will I get the new AU 0101 App?

You will get a notification to upgrade the app. If you do not receive the notification, you may do it manually via Play Store or App Store.

Q13. What if I delete / uninstall the AU 0101 App? Do I need to register again?

Yes, registration is required to get your device ready for using the app. However, you may not be required to create the mPIN again.

Q14. Are there any charges for downloading AU 0101 App?

There are no charges on downloading AU 0101 App.

Q15. How do I register for AU 0101 App?

Non-AU Bank Customer: If you do not have an existing relationship with AU Bank [Savings / Current Account], you simply need to click on register on the AU 0101 App and input your name, Email ID and submit to register.
 
AU Bank Customer: If you already have an account / have taken a Credit Card from AU Bank, you can register on the AU 0101 App by selecting the desired Customer ID, set MPIN and enter Account / Debit Card details for authentication.
 
*Note: Registration with Debit Card is required to get complete transaction access.

Q16. How do I de-register from AU 0101 App if my phone is lost/stolen?

You can deregister for AU 0101 App through AU 0101 NetBanking. Just login to AU 0101 NetBanking, go to Settings in the main menu and select “De-Register” to deregister your lost/stolen device.

Q17. What is mPin?

mPin is a 4-digit passcode that you set while registering for AU 0101 App. You can use mPin to login to AU 0101 App.

Q18. I have forgotten my mPIN. How can I reset it?

On AU 0101 App, tap on Forgot mPin. You can reset your mPin with either of the three options below:
  • 1. AU 0101 Username and Password
  • 2. Debit Card details
  • 3. Credit Card details

Q19. Can I register for AU 0101 App on a device that does not carry the SIM card of registered mobile no.?

No, the registration will fail as your registered mobile number is required to activate the application.

Q20. I have the registered mobile no. SIM card in my device, still I am getting an error while registering for AU 0101 App.

If the registered mobile number is being used to send the verification SMS, it seems the SMS may not be getting delivered. Please try again from a place where mobile network is better as the message sending depends on the operator and not on the application.

Q21. What if my mobile phone switches off while performing a transaction?

You can simply re-login to AU 0101 App and verify your transaction history to check if the transaction has been executed. You can also check your Account Statement on the app.

Q22. How secure is AU 0101 App?

To ensure your details are secure when you access AU 0101 App, we have taken the safety measures mentioned below:
  • 1. Device Binding: Linking mobile number with your device.
  • 2. Fingerprint-based login.
  • 3. PIN based App Lock
  • 4. Pattern Lock
  • 5. User ID – Password combination
  • 6. Face ID based login (for iPhone users)

Q23. I am not able to register/login to the AU 0101 App. What should I do?

To successfully register/login to the mobile application, please follow the steps below

Step 1: Check the version of your Mobile OS

The AU 0101 App is supported by the following OS versions:
- Android version – 5 & Above
- IOS version - 12.0.1 & Above
 

Step 2: Clear cache/ old data from the AU 0101 App (for Android users only)

Follow the steps to clear cache and cookies from the AU 0101 App on Android devices:

  • a) Long press the AU 0101 App icon
  • b) Select the App Info icon from the menu.
  • c) Click on Memory/Storage menu
  • d) Click on Clear Data button
  • e) Confirm & clear all data on the App and register again.

For iPhone devices - Uninstall AU 0101 App and install it again from the App Store.

 

Step 3: Restart the Mobile Device

If you continue facing the issue, then reach out to us with the screenshot of the error  on -  [email protected] and our team will look further into your issue.

Note:- Ensure that you are using the latest version of AU 0101 app. Check Google Play / App Store for any updates on AU 0101 App.

Q24. Can I add multiple users on the AU 0101 App?

Yes, you can add secondary users on the same AU 0101 App following the steps below:

Step 1:Click on AU 0101 App

Step 2: Login to the App using MPIN or Biometric.

Step 3: Click on Settings menu from the dashboard.

Or click on the three horizontal lines available on the upper left corner and select Settings option from the list.

Step 4:Click on Add User

Step 5:Enter Customer ID of secondary user

Step 6: Enter One Time Password (OTP) received on your registered Mobile Number.

Step 7:Enter MPIN to be set for secondary user.

If you still face any issues, then reach out to us on [email protected] (add screenshot if required) or call us at 1800 1200 1400.

Q25. I am stuck at the OTP page and have not received any SMS. How do I move further?

This issue could be due to low network coverage. You can follow these methods to fix it –

  • - Enable ‘Flight Mode’ on your device and disable it after a few minutes.
  • - Restart your device.

If you still face any issues, call us at 1800 1200 1400.

Q26. I am getting ‘Date and Time Synchronization Error’ on the AU 0101 App. How can I fix it?

You can follow these troubleshooting tip –

  • - Ensure the device Date & Time is set as Standard Time Zone.
  • - Restart your device.

If you still face any issues, call us at 1800 1200 1400.

Q27. I am getting ‘Unable to process your IAM Request’ on the AU 0101 App. How can I fix it?

This issue is due to Biometric login. Follow the steps below:

  • - Login to AU 0101 App  using MPIN.
  • - Click on Settings menu from the dashboard
    Or Click on three horizontal line available on upper left corner.
  • - Disable the Biometric toggle and enable it again.
    If you still face any issues, call us at 1800 1200 1400.

B. ACCOUNT MANAGEMENT

 

Q1. How can I check the recent transactions done in my account?

Login to AU 0101 App and tap on Accounts to check your recent transactions.

Q2. How can I view/download my account statement on AU 0101 App?

  • Select Accounts on the AU 0101 App.
  • Select View Account Summary on the menu on right corner.
  • Choose from current month, last month, last 3 months or custom period for account
  • statement.
  • You can either view or scroll down to download your account statement.

Q3. How to book a Fixed / Recurring Deposit (FD / RD) on AU 0101 App?

  • Login to AU 0101 App
  • Tap on FD/RD and select Open new FD / RD.
  • Choose the type of deposit - “I have sum of money to invest” for FD and “I want to invest a sum regularly” for RD.
  • Select type of FD/RD, Debit account, enter investment amount, tenure and Maturity
  • Instruction and submit to book your FD/ RD.

Q4. How do I pay Taxes online on AU 0101?

  • Select Tax by logging in to AU 0101 App.
  • App will redirect to cbdt.aubank.in
  • Choose from various options viz. PAN/TAN registrations, pay GST/ Direct tax, download
  • tax reports and much more.

Q5. Can I close my Fixed Deposit/Recurring Deposit using AU 0101 App?

Yes. You can use the Close FD/RD option under FD/RD menu to pre-close any type of deposits.

  • Login to AU 0101 App and click on FD/RD icon
  • Select Close FD/RD option from the 3-dot menu (present on top-right). Also available from FD/RD option under Service Requests
  • Select any of the two options:
    • Full Closure (available for both Fixed Deposit and Recurring Deposit)
    • Partial Closure (available only for Fixed Deposit)
  • Select Fixed Deposit/Recurring Deposit Number from the dropdown
  • Select Credit Account to transfer the final amount
  • Review details of Pre-Closure. Click on Proceed button.

Fixed Deposit/Recurring Deposit with the mentioned details will be closed and amount will be credited to the AU account.

C. INVESTMENTS

 

Q1. How do I apply for IPOs on AU 0101 App?

  • Select IPO by logging in to AU 0101 App.
  • Tap on IPO (ASBA)
  • App will redirect to iposmart.aubank.in
  • Choose the IPO of your preference and click on Apply Now.

Q2. How can I invest in Mutual Funds on AU 0101 App?

  • Login to AU 0101 App
  • Select Mutual Funds under the Investment tab
  • Choose your Account number
  • Update FATCA details and proceed to Risk Profiling page
  • On completion of Risk Profile, you can start investing in mutual funds

Q3. How do I invest in Equities on AU 0101 App?

  • Open a 2-in-1 Demat & Trading Account with Motilal Oswal Securities through AU Bank. This 2-in-1 account should be linked to your AU Bank Savings or Current account
  • Login to AU 0101 App
  • Tap on Investments
  • Tap on Investments
  • Tap on Equity Trading
  • App will redirect to Motilal Oswal App dashboard
  • Explore the App and Open the Menu Bar & Tap on transfer funds to Add Funds in your ledger and just tap on search icon to select stock you want to invest in.
  • After selecting the stock, tap on buy/sell to start trading and enter the quantity to be traded and price for trade execution
  • Explore the Menu Bar to use other services and features

D. FUND TRANSFERS

 

Q1. What are the different modes I can use to transfer funds on AU 0101 App?

If you are an existing AU Bank customer, you can access all modes of fund transfer mentioned below.
  • Fund Transfer between your own accounts
  • Fund Transfer to any other AU Bank account
  • Fund Transfer to other bank accounts (NEFT/RTGS/IMPS/UPI)

Q2. How can I transfer money/ make payment with UPI on AU 0101 App?

  • Existing AU Bank customers shall login to AU 0101 App
  • Click on BHIM UPI and select Create UPI ID: Tap on UPI Registration & choose from suggested UPI ID or enter UPI ID of your choice.
  • Once you have a UPI ID, select from options: Scan to Pay or Send Money
  • Scan To Pay: Scan the UPI QR code of payee & Enter amount. Tap Next to confirm payment details & proceed. Enter UPI Pin to complete your payment.
  • Send Money: Tap on UPI ID, Enter UPI ID of payee & amount. Tap Next to confirm payment details & proceed. Enter UPI Pin to complete your payment.

Q3. How can I transfer money using IMPS/NEFT/RTGS on AU 0101 App?

  • Existing AU Bank Customers can login to AU 0101 App and click on Money Transfer.
  • Select the relevant option: One Time transfer, Manage Payees or Multiple transfers.
  • For recurring or multiple transfers, you need to add payee in Manage Payee section
  • Once you add payee, choose from IMPS, NEFT or RTGS to transfer money.

Q4. How can I transfer funds using Video Banking?

  • Login to AU 0101 App and click on Video Banking.
  • Select on Video Banking – Transactions.
  • Click to make a Video Call Now or Schedule a Video Call for later date.
  • Once your call is connected, you can make your request with our Video Banking Officer.
  • You would need to share the beneficiary account details and give consent over the call for money transfer.

Q5. How can I add a beneficiary / payee on AU 0101 App?

  • Existing AU Bank Customers can login to AU 0101 App and select Money Transfer.
  • Click on Manage Payee and then Add New Payee
  • Select bank name, account type, enter bank account no., IFSC code, payee name and submit to add the payee.
 
Please note that for the safety of your account, fund transfer to any new payee will be restricted to INR 50,000 for 3 hours post addition. Default limits will be applicable after 3 hours.

Q6. How can I schedule payment to my payee?

  • Existing AU Bank Customers shall login to AU 0101 App and click on Money Transfer.
  • Select Manage Payee.
  • Tap Add New Payee, enter account details and choose from IMPS, NEFT or RTGS to transfer money.
  • After completing the transaction, you may schedule recurring payments to the payee as per your preference.

Q7. What is the difference between UPI, IMPS, NEFT and RTGS?

  • Unified Payments Interface (UPI): Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating interbank transactions. No need to enter bank account or IFSC code for payment and collection of money through UPI. UPI requires only a virtual ID to transfer or receive money.
  • Immediate Payment Service (IMPS): The transfer of funds is completed immediately via IMPS. IMPS is not available at bank branches.
  • National Electronic Fund Transfer (NEFT): Fund transfers do not occur in real-time basis and the fund transfer settles in half-hourly batches. NEFT can be availed at bank branches as well as online via AU 0101.
  • Real Time Gross Settlement (RTGS): Fund transfer occurs in real-time and on a gross basis. RTGS is mainly used for higher value transfers that require immediate clearance. RTGS can be availed at bank branches as well as online via AU 0101.

Q8. What are the charges for online fund transfer?

There are no service charges for UPI, NEFT and RTGS fund transfers done via AU 0101 App. However, we charge a service fee only on IMPS Fund Transfers (INR 5 per transfer) done by Salary Value, Kids and Student Account holders.

Q9. What are the timings for online fund transfer?

Fund Transfer can be done 24x7 using UPI, IMPS, NEFT & RTGS. However, NEFT& RTGS transactions shall not be available for 45 mins between 11:45PM – 00:30 AM on all days.

Q10. What are the daily limits for online fund transfers?

Following are the min. and max. limits for online Fund Transfers:
Type Minimum Maximum
UPI INR 1 INR 100,000
IMPS INR 1 INR 10,00,000
NEFT INR 1 INR 10,00,000
RTGS INR 200,000 INR 10,00,000

Q11. If a transaction is not credited to the beneficiary account, do I get the money back?

Yes. In case of NEFT and RTGS, if the beneficiary’s bank is unable to credit the beneficiary’s account for any reason, the former will return the money to your AU Bank within 2 hours. Once the amount is received by AU Bank, it is credited to your account.

Q12. What is an IFSC code?

The Indian Financial System Code (IFSC) is an RBI issued code which is being used in the NEFT system to identify recipient bank branches. While selecting the payee's branch, it is essential that the IFSC code mentioned against the branch be the same as the IFSC of the branch you want your funds to be transferred to. The IFSC is mentioned on cheque books on every cheque leaf below the bank name and address.

E. DEBIT CARD MANAGEMENT (applicable only for existing customers)

 

Q1. How do I block my Debit Card?

  • Login to AU 0101 App and select Debit Card.
  • Click to Block this card either temporarily or permanently.

Q2. How can I reset my Debit Card PIN on AU 0101 App?

  • Login to AU 0101 App and click on Debit Card.
  • Select Regenerate PIN, enter Debit Card expiry date and set your new pin.

Q3. How do I enable / disable transactions on my Debit Card on AU 0101 App?

Login to AU 0101 App and click on the Debit Card icon

  • Click on Enable/Disable text against Transactional Usage
  • Use the toggle switches of Domestic and International Usage. Further on, each of ATM, POS, Online, Contactless usage can be enabled/disabled for both domestic and International
  • Click on Confirm button to proceed
  • Verify using OTP received on your registered mobile number

Debit Card transactional usage will be updated.

Q4. How do I set limits* on Debit Card transactions through AU 0101 App?

  • Login to AU 0101 App and click on Debit Card.
  • Click on set limits to adjust limits for POS, ATM, Online and Contactless transactions as per your preference and submit.
 
*You can only increase the limit on your card to the maximum extent enabled for your card variant.

Q5. Where can I view my Debit Card details?

  • Login to AU 0101 App and click on Debit Card.
  • Click on View tab on the card image for Card Number and Expiry Date. Or Click on Show link against CVV field.
  • Verify using OTP received on your registered mobile number to view the details.

Q6. Can I enable international transactions on my Debit Card using AU 0101?

Login to AU 0101 App and click on the Debit Card icon

  • Click on Enable/Disable text against Transactional Usage
  • Switch on the toggle for International Usage. Further on, each of ATM, POS, Online, Contactless usage can be enabled/disabled individually under international usage
  • Click on Confirm button to proceed
  • Verify using OTP received on your registered mobile number

Debit Card transactional usage will be updated.

F. CREDIT CARD

 

Q1. How do I apply for Credit Card on AU 0101 App?

Existing Customer:
  • Login to AU 0101 App, tap on Offers.
  • Check if you have a pre-approved offer for Credit Card in Offers section.
  • If you don’t have a pre-approved offer on Credit Card, go back to main menu, tap on Credit Card & Apply Now.
  • Confirm your Mobile No. & PAN
  • Select Customer ID & Tap on Next
  • Verify your Aadhaar No.
  • Add Delivery address, personal details, employer details
  • Select the Credit Card of your choice (as per eligibility)
  • Upload Address Proof
  • Initiate Video KYC to complete your Credit Card Application
 
For more information about Credit Cards, click here.

Q2. How do I pay my Credit Card bill through AU 0101 App?

  • Login to AU 0101 App and click on Credit Card.
  • Select Pay Bill and click on Redeem.
  • Enter Total Amount, Enable Auto Pay & Tap on Proceed.
  • Select your bank account & pay your Credit Card bill.

Q3. How do I check my Credit Card statement on AU 0101 App?

  • Login to AU 0101 App and click on Credit Card.
  • Select View Statement and check the unbilled transactions or click on “Monthly” to view statements of previous months.

Q4. How do I block my Credit Card?

  • Login to the AU 0101 App and click on Credit Card.
  • Select Service Request and click on Block/Unblock Credit Card.
  • Select either to block the card temporarily or permanently.
  • Under ‘Permanent’, there is an option to select ‘Block with Replacement’, to receive a new Credit Card.

Q5. How do I replace my Credit Card with the help of AU 0101 App?

  • Login to AU 0101 App and select Credit Card.
  • Click on Service Request and then on Replace Credit Card.
  • Select reason for replacing the card & confirm.

Q6. How can I reset my Credit Card PIN on AU 0101 App?

  • Login to AU 0101 App and select Credit Card.
  • Select Service Request and click Set/Reset PIN
  • Enter new 4-digit pin & submit.

Q7. How do I enable / disable transactions on my Credit Card on AU 0101 App?

  • Login to AU 0101 App and click on Credit Card.
  • Select Service Request and then Manage Credit Card Limits.
  • Enable/Disable POS, ATM, Online transactions as per your preference and submit.

Q8. How do I set limits* on Credit Card transactions through AU 0101 App?

  • Login to AU 0101 App and click on Credit Card.
  • Select Service Request and then Manage Credit Card Limits.
  • Adjust limits for POS, ATM, Online transactions as per your preference and submit.
 
*You can only increase the limit on your card to the maximum extent enabled for your card variant.

Q9. How do I redeem my Credit Card Reward Points through AU 0101 App?

  • Login to AU 0101 App and click on Credit Card.
  • Select on Reward Points and click on Redeem Now.
  • You will be re-directed to AU Rewardz portal, click on Redeem points from Menu.
  • Select E-Gift voucher or add to Cart the product of your choice to redeem.
  • Proceed to Payment & complete OTP verification. That’s it! You have redeemed your reward points.

Q10. Is there an option to choose for replacement while blocking Credit card on AU 0101 App?

Yes. You can use the Block with Replacement option with pre-defined charges under Permanent Block functionality to replace a damaged/ lost card.

  • Login to AU 0101 App and click on Credit Card icon
  • Select Block/Unblock option from the 3-dot menu (present on top-right)
  • Click on Permanent Block radio button and further select Block with Replacement option
  • Select the Delivery location – Permanent or Communication Address. Replacement Charges will be displayed on screen
  • Check the details and click on Confirm to continue
  • Verify using OTP received on your registered mobile number

Your present Credit Card will be successfully blocked and request number for the issuance of new Credit Card will be displayed.

Q11. How can I see the CVV of my credit card in AU 0101 App?

Login to AU 0101 App and click on Credit Card.

  • Select the card you want to check the CVV of.
  • Click on “View Details”.
  • It will be masked by default. Click on “Show”.
  • CVV will be visible.

Q12. How can I see the full details of my Credit Card AU 0101 App?

You can view your complete Credit Card number along with the CVV and Expiry on your Credit card/Commercial Credit Card page.

  • Login to AU 0101 App and click on Credit Card.
  • Select the desired card.
  • Click on “View Details”.
  • By default, the card number and expiry date will be visible and CVV will be masked.
  • Click on “Show” to view the CVV. The card number will be masked when CVV will be shown.

Q13. How can I check the details of Xpress EMI on my Credit Card?

Login to AU 0101 App and click on Credit Card.

  • Select the desired card.
  • Click on View Existing EMIs.
  • Click on the arrow to view details of the EMI transaction.

G. BILL PAYMENT

 

Q1. How can I pay bills via AU 0101 App?

Existing Customers:
  • Login to AU 0101 App
  • Click on Bill Pay and select bill category.
  • Choose from various billers to pay your bills and enter Details & Amount.
  • Confirm Bill Details and select your bank A/c no. & proceed to payment.
 
Non-AU Bank Customers:
  • Open AU 0101 App and click on Bill Pay and select bill category.
  • Choose from various billers to pay your bills and enter Details & Amount.
  • Pay via UPI to complete your bill payment.

Q2. How do I set up automatic bill payments through AU 0101 App?

Automatic Bill Payments can be set by you if you are an existing customer with us holding a Current or Savings Account:
  • Login to AU 0101 App and click on Bill Pay.
  • Select Bill Category and choose from various billers to pay your bills.
  • Post bill payment, click on set up standing instructions.
  • Choose the max. amount to be paid every month, date range and click on submit to set up auto bill payment.

H. RECHARGES

 

Q1. How to recharge my mobile/data card via AU 0101 App?

Existing Customers:
  • Login to AU 0101 App and click on Recharge.
  • Choose from Mobile or Data card and input details.
  • Proceed to Recharge and review your order.
  • Select your Bank Account no. & proceed to Payment
 
Non-AU Bank Customers:
  • Open AU 0101 App and click on Recharge.
  • Choose from Mobile or Data card and input details.
  • Proceed to Recharge and review your order.
  • Pay via UPI to complete your payment

I. SERVICES (applicable only for existing customers)

 

Q1. Which service requests can I make through AU 0101 App?

You can request for Cheque Book, Cheque Status, update email ID and much more from the AU 0101 App. To view the list of service requests that can be made with AU 0101 App, under ‘Service Request’ section, please click here.

Q2. How do I request for cheque book through AU 0101 App?

  • Login to AU 0101 App and click on Service Request.
  • Choose Request Cheque, add details and submit to get cheque book delivered at your communication address.

Q3. How do I add or update nominee for my FD/RD account through AU 0101 App?

  • Login to AU 0101 App and click on Service Request.
  • Select FD/RD and select add/ update nominee.
  • Select account type and account no. to add or update nominee.

Q4. How to apply for Personal / Car/ Two-Wheeler/ Gold Loans on AU 0101 App?

  • Login to AU 0101 App and click on Apply Now.
  • Select the product of your preference and complete the steps.

Q5. How to book a locker on AU 0101 App?

  • Login to AU 0101 App and click on Apply Now.
  • Select “Locker”, select State, City and Branch where you wish to book your locker and submit your application.

Q6. Where can I find my cKYC number?

It is available on your profile page.

Login to AU 0101 App and click on View Profile from the burger menu.

Q7. How can I raise Positive Pay Request on AU 0101 App?

  • Login to AU 0101 App and click on Service Request icon
  • Click on Cheque Services.
  • Select Positive Pay from menu.
  • Enter the Account and Cheque details.
  • Enter further details – Amount, Issuance date, Payee Name.
  • Review the details and click on Confirm to successfully raise the request.

J. SETTINGS (applicable only for existing customers)

 

Q1. How can I enable / disable OTP on email?

  • Post login, select ‘Settings’ from the burger menu on top-left, or from the dashboard
  • Select ‘OTP on email’ option
  • Toggle ON or OFF the button and click on Confirm (By default OTP on email is ON)
  • Post successful update, you will receive a confirmation message on your registered mobile number

Q2. How to enable Face ID to login on AU 0101 App? (for iPhone users only)

  • Login to AU 0101 App and click on Settings icon.
  • Enable/ Disable Face ID switch
  • Click on Confirm to proceed.
  • Verify by successfully authenticating Face ID match.
  • Face ID authentication will be enabled on your device.

K. TRAVEL BOOKINGS

 

Q1. How to book a cab on AU 0101 App?

Existing Customers:
  • Login to AU 0101 App and click on Cabs.
  • Confirm your pick-up location and enter the drop location.
  • Choose the type of cab and tap on Book Now.
  • Enter your mobile no. registered with OLA cabs and enter OTP and allow access to connect with your OLA cabs profile.
  • Confirm your booking and enjoy your ride!
 
Non-AU Bank Customers:
  • Open AU 0101 App and click on Cabs.
  • Confirm your pick-up location and enter drop location.
  • Choose the type of cab and tap on Book Now.
  • Enter your mobile no. registered with OLA cabs and enter OTP and allow access to connect with your OLA cabs profile.
  • Confirm your booking and enjoy your ride!

Q2. How to book a flight ticket on AU 0101 App?

Existing Customers:
  • Login to AU 0101 App and click on Flights.
  • Select your source and destination cities, departure and return dates, class, no. of travelers and tap on Find Cheapest Flights.
  • Choose your preferred flight based on timings and cost and tap on proceed.
  • Confirm your flight details and tap on Proceed to book your flight ticket.
Non-AU Bank Customers:
  • Open AU 0101 App and click on Flights.
  • Select your source and destination cities, departure and return dates, class, no. of travelers and tap on Find Cheapest Flights.
  • Choose your preferred flight based on timings and cost and tap on proceed.
  • Confirm your flight details and tap on Proceed to book your flight ticket.

Q3. How to book a bus ticket on AU 0101 App?

Existing Customers:
  • Login to AU 0101 App and click on Bus.
  • Select the source and destination cities, travel date, type of bus and tap on Search Bus.
  • Tap on your preferred bus based on timings and cost.
  • Choose the seat and tap on Proceed to select your boarding and drop point.
  • Enter traveler details and tap on Proceed to confirm your details and tap on Pay Securely to book your bus ticket.
Non-AU Bank Customers:
  • Open AU 0101 App and click on Bus.
  • Select the source and destination cities, travel date, type of bus and tap on Search Bus.
  • Tap on your preferred bus based on timings and cost.
  • Choose the seat and tap on Proceed to select your boarding and drop point.
  • Enter traveler details and tap on Proceed to confirm your details and tap on Pay Securely to book your bus ticket.

Q4. How to book hotel rooms on AU 0101 App?

Existing Customers:
  • Login to AU 0101 App and click on hotels.
  • Enter the city, area or hotel name and select check-in and check-out dates, no. of rooms, guests and tap on Search Hotels.
  • Choose your preferred hotel based on reviews, amenities, cancellation policy, location, and cost per night.
  • Select the type of room and tap on Book Now to book your room.
Non-AU Bank Customers:
  • Open AU 0101 App and click on hotels.
  • Enter the city, area or hotel name and select check-in and check-out dates, no. of rooms, guests and tap on Search Hotels.
  • Choose your preferred hotel based on reviews, amenities, cancellation policy, location, and cost per night.
  • Select the type of room and tap on Book Now to book your room

L. VIDEO BANKING

 

Q1. How to raise a request over a Video Call on AU 0101 App?

You can raise a request over Video Call only is you are an AU Bank customer.
  • Login to AU 0101 App and click on Video Banking.
  • Select Video Banking – SR and click to do a Video Call Now or Schedule a Video Call for later date.
  • Once your call is connected, you can make your request with our Video Banking Officer.

Q2. How to join a scheduled Video Call on AU 0101 App?

  • Open AU 0101 App and click on Quick Access and click on Contact Us.
  • Tap on Scheduled Video Calls and click to join your Video call with our Video Banking Officer as per the scheduled time
 
Click here to know more about Video Banking.

M. LOANS

 

Q1. How do I apply for Car Loan on AU 0101 App?

  • Login to AU 0101 App and click on Apply Now.
  • Select Car Loan and you would get to choose between Used Car Loan and New Car Loan.
  • Select the product of your preference and complete the steps.

Q2. How do I apply for Personal Loan on AU 0101 App?

An existing customer holding a Current or Savings Account with AU Bank can apply for Personal Loan, only if the customer is eligible for a Pre-Approved loan offer.
  • Login to AU 0101 App, click on Offers.
  • Tap on Pre-approved offers
  • Tap on Avail Now
  • Select reason for availing Personal Loan and enter Loan amount & Tenure.
  • Enter your personal, occupation & professional details.
  • Upload Bank Statement & Submit your Personal Loan request.
  • Go back to Personal Loan section in a few days and check for any offer.
  • Accept the Loan offer – if available & upload your documents & photograph.
  • Personal Loan would be sanctioned if all the documents are clear.
  • Accept the Loan and e-sign the loan agreement with your Aadhaar.
  • Add Bank Account details for EMI payment and some professional details.
  • Add references and some more personal details to complete your application.

Q3. How do I check my loan statement on AU 0101 App?

You can check your loan statement only if you are an existing customer with AU Bank and have availed a Loan from us.
  • Login to AU 0101 App and click on Loans.
  • Select View Loan Statement.

N. GIFT CARDS

 

Q1. How do I buy / send gift cards on AU 0101 App?

Existing Customer:
  • Login to AU 0101 App and click on Gift Cards.
  • Select the Gift Card of your choice and enter amount, quantity and choose to send as Gift or Buy for self.
  • Enter Email & Mobile number of recipient & message, if sending as a gift.
  • Enter your/sender details and review your order.
  • Select your Bank Account no. & proceed to Payment.
Non-AU Customer:
  • Open AU 0101 App and click on Gift Cards.
  • Select the Gift Card of your choice and enter amount, quantity and choose to send as Gift or Buy for self.
  • Enter Email & Mobile number of recipient & message, if sending as a gift.
  • Enter your/sender details and review your order.
  • Pay via UPI to complete your payment.

O. WhatsApp Banking

 

Q1. How can I access WhatsApp Banking on AU 0101 App?

  • Click on Quick Access and then on WhatsApp Banking. You will be redirected to open a chat on WhatsApp to mobile no. 8383838399.
  • Just Say Hi on WhatsApp and you will be greeted with list of services that you can access depending on whether you are an existing AU Bank customer or Non-AU customer.

P. FASTag

 

Q1. Can I recharge AU Small Finance Bank FASTag wallet using AU 0101 App?

Yes. But only customers who have registered on AU UPI module will be able to avail the service.

Registered UPI users should follow the below mentioned steps:

  • Login to AU 0101 App and click on Recharge FASTag icon
  • Enter your registered vehicle number (or Virtual ID, in case of corporate user) or click on Other Bank FASTag
  • Check the pre-populated UPI transaction details. Click Okay to proceed
  • Confirm the transaction using the valid mPIN or UPI PIN to complete the payment

Q2. How can I recharge Other Bank FASTag wallets using AU 0101 App?

You can do so by using Bill Pay menu available on AU 0101 App. Select FASTag category under Bill Pay to initiate the transaction. (Or you can also click on Other Bank FASTag under Recharge FASTag ).

Refer Bill Payments FAQs for more info.

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