Policy for settlement of claims for deceased customers
Customer Compensation Policy
Customer Grievance Redressal Policy
Complaint Analysis 2022-23
Policy for Appointment of Statutory Auditors of the Bank
Policy on Collection of Dues and Repossession of Security
Reserve Bank - Integrated Ombudsman Scheme, 2021
Name, Address and Area of Operation of RBI Ombudsman
Caution against fictitious offers of remitting cheap funds abroad
Reserve Bank of India (Note Refund) Rules, 2009 [As amended by Reserve Bank of India (Note Refund) Amendment Rules, 2018]
Fair Practice Code for Lenders
Code of Conduct for Employees
Anti Bribery and Anti Corruption Policy
Charter on Customer Rights
Integrated Ombudsman Scheme 2021 – Salient Features
Insurance Commission Disclosure
Contact Details of KMPs authorised under Regulation 30(5) of the Listing Regulations
Pradhan Mantri Garib Kalyan Package, in the light of COVID-19
Bankers’ Guide for Customers with Special Needs and Persons with Disabilities
Code of Conduct for Direct Selling Agents
List of Nodal Agencies for Filing Complaint related to Fictitious Offers of Cheap Funds from Abroad
Notice on Receipt of Counterfeit Note
Terms & Conditions for RERA Current Accounts
One Time Settlement Scheme for MSME
Revival and Rehabilitation Framework for MSME
Notice on Nomination facility