AU Bank
AU Bank

PRIVACY COMMITMENT

In the course of using this website, mobile applications or its custom extensions or availing the products and services vide the online application forms and questionnaires, AU Small Finance Bank Limited and its Affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.

AU Small Finance Bank Limited is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy Commitment or in terms of the agreements, if any, with the Customers.

AU Small Finance Bank Limited endeavours to safeguard and ensure the security of the information provided by the Customer. Au Bank uses 128-bit encryption, for the transmission of the information, which is currently the permitted level of encryption in India. When the information provided by the Customers is not transmitted through this encryption, the  system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the Customer's information.

Our AU ABHI app may collect information with your consent from your mobile device like device location, device information (including storage, model, installed apps, Wi-Fi, mobile network) transactional and promotional SMS, communication information including contacts to provide customized offerings.

The Customer would be required to cooperate with AU Small Finance Bank Limited in order to ensure the security of the information, and it is recommended that the Customers necessarily choose their passwords carefully such that no unauthorised access is made by a third party. To make the password complex and difficult for others to guess, the Customers should use combination of alphabets, numbers and special characters. The Customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it.

AU Small Finance Bank Limited undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to:

  • Conform to legal requirements or comply with legal process;
  • Protect and defend AU Small Finance Bank Limited or its Affiliates rights, interests or property;
  • Enforce the terms and conditions of the products or services; or
  • Act to protect the interests of AU Small Finance Bank Limited, its Affiliates, or its members, constituents or of other persons.

The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to AU Small Finance Bank Limited or its Affiliates of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle AU Small Finance Bank Limited or its Affiliates to terminate the services, without prejudice to any damages, to which the customer may be entitled otherwise.

AU Small Finance Bank Limited will limit the collection and use of customer information only on a need-to- know basis to deliver better service to the customers. AU Small Finance Bank Limited may use and share the information provided by the Customers with its Affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services, and notifying or contacting the Customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of AU Small Finance Bank Limited and their sub-contractors, but such agents, contractors, and sub- contractors will be required to agree to use the information obtained from AU Small Finance Bank Limited only for these purposes.