Terms & Conditions for AU Bank NETC FASTag
These Terms and Conditions apply to and regulate the provision of NETC FASTag facility provided by AU Small Finance Bank Limited. These terms and conditions (the”Terms and Conditions”) shall be not in addition to and not in derogation to any other terms as stipulated by AU Small Finance Bank/Third Party/from time to time.
In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the following words/expressions shall have the meaning as stated here in under:
"Application" or the "NETC FASTag Application" shall refer to the application made by a customer to AU Small Finance Bank for the issuance of a Tag. The Application shall be in the form of a written or online application made in the manner and format prescribed by AU Small Finance Bank and shall form an integral part of these terms and conditions.
“Concessionaire” refers to the person/entity that has been granted the right to construct, maintain, and toll the Highway by the National Highway Authority of India.
“National Highway” Shall mean all the National Highway where ETC Program is active.
Disclaimer: Bank reserves the right to modify, alter, add or delete Toll Plazas from the list.
“Tag” refers to the prepaid RFID NETC FASTag issued by AU Small Finance Bank.
“Tag Account” shall mean the NETC FASTag prepaid account opened in the name of Tag member and maintained by AU Small Finance Bank for the purpose of Usage of the tag as per the terms and conditions contained herein.
“Tag Member/s” shall mean the individual and corporates who makes an Application for the issuance of, and to whom the NETC FAST has been issued by AU Small Finance Bank subject to such terms and conditions as may be speciﬁed by AU Small Finance Bank, and who is authorized to hold and use the tag.
“Toll Plaza” shall mean by any tag transaction/’s carried out by the tag member/’s as permitted by these terms and conditions, including but not limited to, loading or re-loading of funds to a tag: Tag balance enquiries and/or such other uses as AU Small Finance Bank may permit in writing from time to time.
“Statement/s” shall mean the communication provided to the tag member/’s on the e-mail id provided by AU Small Finance Bank on a monthly basis starting inter alia the transactions undertaken and balance available in the tag account.
“Customer Care” refers to the telephonic customer service facility provided by AU Small Finance Bank throughout the day to Tag Member/’s for any Tag related queries.
- a) All references to singular include plural and vice versa and the word “includes” should be constructed as “without limitation”
- b) Words importing any gender include the other gender.
- c) Reference to any statue, ordinance or other law includes all regulations and other instruments and all consolidations, amendments or replacements for the time being in force.
- d) All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not deﬁne limit or aﬀect the meaning or interpretation of these terms and conditions.
- e) The rules of interpretation as set out in the General Clauses Act shall, unless it be repugnant to the subject or context thereof, apply to these terms and conditions as if incorporated here in.
3. APPLICABILITY OF TERMS
The tag member shall be deemed to have unconditionally agreed to and accepted to these Terms and Conditions by submitting the Application for the tag or by performing a Transaction or by accepting the Tag, in the form and manner by prescribing by AU Small Finance Bank from time to time.
4. ISSUANCE OF TAGS
AU Small Finance Bank may issue the Tag to a customer or the request of the customer and pursuant to the customer making an Application for the tag and agreeing to the applicable terms and conditions in the form and manner prescribed by AU Small Finance Bank from time to time.
The tag issued by AU Small Finance Bank to the tag member shall be provided by representative of the Bank for the vehicle of license plate number specified by the Tag member in the Application. The Tag is non-transferable and only to be used on the vehicle for which the Tag has been issued.
At the time of making the application for issuance of the TAG, The Tag member shall be required to pay a minimum amount towards tag fee including applicable taxes, security deposit as per the type of the vehicle and first time load value as may be specified by AU Small Finance Bank subject to Internal and Applicable regulatory and statutory guidelines. The Tag can neither be reloaded (subsequent cash loads) thereafter nor such initial loaded funds be accessed by the Tag member until AU Small Finance Bank has activated the Tag.
The tag can be reloaded post activation of the tag subject to maximum tag balance of Rs. 10,000 for minimum KYC tag and Rs. 100,000 for full KYC tag. The Tag holder shall be able to use the Tag only to the extent of the amount available on the Tag Account to any given point of time. The Tag shall be activated subject to approval of application by the Bank and a minimum amount being loaded on the Tag by the Tag member. Such funds shall be loaded on the Tag after deduction of applicable charges/fees etc, payable by the Tag member to AU Small Finance Bank for availing the Tag.
The tag holder shall be bound to comply with these terms and conditions and all the policies stipulated by AU Small Finance Bank from time to time in relation to the tag. AU Small Finance Bank may, at its sole discretion, refuse to accept the Application and to issue the Tag to the Member.
5. FEATURES OF TAG
The Tag may be used for the purpose of making applicable toll payments (as may be required by the relevant authorities) at participating Toll plaza on the highway through the NETC FASTag lane provided at such Toll Plazas. A User ID and password will be provided to the Tag Member to allow him/her to reload the Tag through the Tag Website. The Tag Member must not disclose this User ID and password to anyone else. Limitations regarding minimum amount, maximum amount, annual load time and frequency of loading and reloading shall be applicable as prescribed by the Bank from time to time. The cash loading/reloading facility is subject to relevant applicable fees(s). Funds loaded on a Tag after activation by AU Small Finance Bank are immediately available for the Tag Member to use.
6. LOST OR STOLEN TAGS
The Tag is lost or stolen, the Tag member must ﬁle a report with the local police and should be able to produce a copy of the police report upon request by AU Small Finance Bank. The Tag Member must immediately report the loss/theft over the telephone to the Customer Care and/or lodge a complaint with a branch and/or request tag hotlist on the customer portal
URL Link provided to the Tag owner during issuance of the Tag. Customer Care shall, upon adequate veriﬁcation, hotlist/cancel/suspend the Tag and terminate all facilities in relation to thereof during working hours on a working day following the receipt of such intimation and on the request of the Tag member and shall not be liable for any inconvenience caused to the Tag Member in this regard. The Tag Member shall take cognizance of the fact that once tag is reported lost, or stolen subsequently found, the same shall be promptly cut in half and adequate care taken to avoid its misuse. The Tag Member is responsible for the Security of the tag
shall take all steps towards ensuring the safe keeping thereof. The Tag member will be liable for all charges incurred on the Tag until the tag is reported lost/stolen. Further, in the event AU Small Finance Bank determines that the aforementioned steps are not complied with, ﬁnancial liability on the lost or stolen tag would rest with the tag member. In case of any determines that the Tag member. In case of any dispute relating to the time of reporting and/or Transaction/’s made on the Tag of any other matter in relation to the said Tag, AU Small Finance Bank shall reserve the right to ascertain the time and/or the authenticity of the disputed transaction. In the event Transactions on the Tag occur after the Tag member claims to have destroyed of the AU Small Finance Bank Tag. The Tag Member shall be entirely liable for any such charges incurred on the Tag and shall under no circumstances hold AU Small Finance Bank responsible for the same.
7. SURRENDER/REPLACEMENT OF TAGS
The tag issued to the tag member shall remain the property of AU Small Finance Bank and shall be surrendered to AU Small Finance Bank, on request. The Tag member shall be responsible for returning the Tags to AU Small Finance Bank for cancellation in the event the services are no longer required by the Tag member or if the services are withdrawn by AU Small Finance Bank for any reason whatsoever. In case of loss of the Tag, The Tag may be blocked by the Tag member by calling up the customer care at 1800-258-7300 & furnishing the required information for blocking the card and as more speciﬁcally provided for under clause titled as “Lost or stolen tags ”. Once a tag is reported as Lost or stolen the tag cannot be used again, even if found subsequently. The Tag member declares that if a tag is reported as lost or stolen or is damaged or stolen. If found subsequently it shall be the responsibility of the Tag member to return such tag to AU Small Finance Bank. Similarly, in case a Tag is damaged, it shall be the responsibility of the Tag member to return the damaged tag to AU Small Finance Bank to enable closure of the Tag account. In case of replacement of tag, a replacement fee, including applicable taxes will be levied to the customer. In the Event of death of the Tag Member, AU Small Finance Bank shall cancel the tag upon being informed of the same. The legal heirs of the Tag member can recover the balance amount available on the Tag as per AU Small Finance Bank’s policy/ process.
8. EXPIRATION AND TERMINATION
In case the Tag Account remains unused for a period of 6 months with a negative balance amount, the Tag Account will be closed with prior intimation to the Tag member and the corresponding Tag shall not be accepted at any Toll Plazas for the purpose of payment of toll. On termination of the Tag the total of all charges then outstanding, whether or not already reﬂected in the Statement and, the amount any charges incurred after termination, shall become forthwith due and payable by the Tag member as though they had been so reﬂected, and interest will accrue thereon as may be applicable as per AU Small Finance Bank policy/process from time to time. The Tag Member shall continue to be fully liable for AU Small Finance Bank for all charges incurred on the Tag prior to termination. Notice of termination or request to surrender of the Tag shall be deemed given when a notice posted to the mailing address/email ID/mobile number of the Tag Member, as per the records Of AU Small Finance Bank is received by the Tag member through ordinary post/email/SMS. The Tag Member agrees to surrender the Tag of AU Small Finance Bank , or its representative, upon being requested to do so. The Tag member may not use the Tag notice of termination has been received by him/her.
9. USAGE GUIDELINES
The said Tag is valid only in India and only with respect to payments required to be made in INR. The Tag Member shall at times ensure that the Tag is kept at safe place and shall under no circumstances whatsoever allow the Tag to be used by any other individual. The Tag member shall be responsible for all the facilities granted by AU Small Finance Bank and for all related charges and shall act in good faith relation to all dealings with the Tag and AU Small Finance Bank. The Bank accepts no responsibility for any surcharge levied by any Concessionaire and debited to the balance availa
lble on the Tag, with the transaction amount. Any transaction undertaken at a participating Toll plaza shall be conclusive proof that the charge is recorded or such requisition was properly incurred for the amount and by the Tag Member using the Tag except where the Tag has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Tag Member. The Tag Member is responsible for all transactions initiated by the use of the tag ,except as otherwise set forth herein. Each time in the Tag Member uses the Tag, with the transaction amount. Any transaction undertaken at participating Toll plaza, he authorizes AU Small Finance Bank to reduce the funds available in the Tag Account by the amount of transaction. The Tag Member is not allowed to exceed the available amount in the Tag Account through individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of funds available in the Tag Account, Tag Member shall remain fully liable to AU Small Finance Bank for the amount of Transaction. AU Small Finance Bank reserves the right to bill the Tag Member for any negative balance. The Tag Member agrees to pay AU Small Finance Bank promptly for the negative balance. AU Small Finance Bank also reserves the right to cancel/terminate the Tag should the Tag Member create one or more negative balance with the Tag. AU Small Finance Bank reserves unto itself the absolute discretion to decline to honor the transaction requests on the Tag, without assigning reason thereof.
The Tag Member may at any point of time, request for closure of the Tag Account by vis
ting any branch, or using the customer portal
URL to block the TAG and submitting such documentation as may be required by AU Small Finance Bank policy/process in this regard. The Tag Member shall also be required to return the Tag to authorized AU Small Finance Bank personnel. Thereafter, the balance amount (if any) remaining in the related to Tag Account would be returned to the Tag Member in his bank account only within 15 days from the date of the request for closure having been placed.
11. STATEMENTS AND RECORDS
The Tag Member may enquire about the balance on his Tag by calling the Customer Care. The Tag Member will also receive a short messaging system (SMS) message on the mobile number registered by the Tag Member with the Bank, after each Transaction informing him of transaction value. The Tag Member shall inform AU Small Finance Bank in writing within 15 days, if any irregularities or discrepancies exist in the transactions/particulars of the Tag Account. If AU Small Finance Bank does not receive any information to the contrary within 15 days, it shall assume that the Transactions are correct. All records are maintained by AU Small Finance Bank , in electronic or documentary from of the instruction of the Tag Member and such other details (including, but not limited to payments made or received) pursuant to these Terms and Conditions, shall against the Tag member, be deemed to be conclusive evidence of such instructions and such other details. AU Small Finance Bank shall not be required to provide copies of the Transaction slips to the Tag Member with the respect to Transactions and the Tag Member with the respect to Transactions and the Tag Member will only receive transactional alerts through short messaging system message on the mobile number registered by the Tag Member with the Bank.
12. EXCLUSION FROM LIABILITY
In consideration of the Bank providing the Tag Member with the Facility of the Tag, the Tag member hereby agrees to indemnify and keep AU Small Finance Bank indemniﬁed from and against and all actions, claims, demands ,proceeding ,losses ,damages ,persona inquiry, costs, charges and expenses whatsoever which AU Small Finance Bank may at time incur, sustain suﬀer or be put to as consequence of or by reason of or arising out of providing the Tag Member the said facility of the Tag or by reason of AU Small Finance Bank’s acting in good faith and taking or refusing to take or omitting to take action on the Tag Member’s instructions, and in particular arising directly or indirectly out of negligence, mistake or misconduct dishonesty relating to any Transaction by the Tag Member. The Tag Member shall also indemnify AU Small Finance Bank fully without prejudice to the foregoing, AU Small Finance Bank shall be liability whatsoever to the Tag Member in respect of any loss or damage arising directly or indirectly out of:
- Any defect in quality of goods or services supplied by any third party.
- The refusal of any person to honor or to accept the Tag.
- The Malfunction of any computer system.
- Handling over the Tag by the Tag member to anybody other than the designated employees of AU SMALL FINANCE BANK at AU Small Finance Bank’s premises.
- The exercise by AU Small Finance Bank of its right to demand and procure of the Tag prior to the expiry date, whether such demand and surrender is made and/or procured by AU Small Finance Bank or by any authorized person or computer terminal.
- The exercise by AU Small Finance Bank of its right to terminate the Tag.
- Any injury to the credit, character and reputation of the Tag Member alleged to have caused by the re-possession of the Tag and/or any request for its return or refusal of any Toll Plaza to honor or accepted the Tag.
- Any misstatement , misrepresentation, error omission in any details disclosed by AU Small Finance Bank except as otherwise required by law, if AU Small Finance Bank receives any process, summons, order, injunction , execution, distrait, levy lien, information or notice which AU Small Finance Bank in good faith believes/ calls into question the Tag Member’s ability , or the ability of someone purporting to be authorized by the Tag Member, to transact on the Tag, AU Bank may,its option and without liability to the Tag Member or such other person, decline to allow the Tag Member obtain any portion of this funds, or may such funds over to an appropriate authority and take any other steps required by applicable law. AU Small Finance Bank reserves the right to deduct from the balance available on the Tag a service charge and any expenses it incurs, including without limitation legal fees, due to legal action involving the Tag Member’s Tag.
- Any statement made by any unauthorized person returning the return of the Tag or any act performed any person in conjunction.
- In the event a demand or claim for settlement of outstanding dues from the Tag Member is made, either by AU Small Finance Bank or any person acting on behalf of AU Small Finance Bank , Tag Member agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial or to reﬂecting upon the character of the Tag Member, in any manner.
- The AU Small Finance Bank Tag, is not transferable and its unique to the vehicle similar to the vehicle license plate and would be aﬃxed mandatorily at the time of issuance of the vehicle will have balance which the customer has paid for his AU Small Finance Bank tag loaded with. The AU Small Finance Bank issued to you is valid for use only in India and for the payment of toll charges in Indian Currency only and further will be accepted only on a the Toll Plazas participating in the AU Small Finance Bank Tag programs. The participating toll plaza lists will be updated in the AU Small Finance Bank Tag portal from time to time.
- The AU Small Finance Bank Tag is the property of AU Small Finance Bank. It shall be subject to the terms and conditions mentioned herein and any additional conditions stipulated by AU Small Finance Bank, from time to time. The Tag Member shall allow to aﬃx the Tag immediately on the vehicle at the time of Tag issuance, and ensure that the signature on all payments receipts signed by the card member are similar to the signed provided by the card member on the AU Small Finance Bank Tag application form submitted to AU Small Finance Bank. In case the card member desires to alter his/her signature, the card number shall intimate AU Small Finance Bank about the same and execute necessary documents as prescribed by AU Small Finance Bank and/or under Law, in this regard.
13. BREACH AND TERMINATION/WITHDRAWL
The Tag Member will be liable to pay AU Small Finance Bank, upon demand, all amounts outstanding from the Tag member to AU Small Finance Bank.
The holding and use of the tag will incur fees which will be debited to the balance available in the Tag Account. The details of the charges are mentioned here
. The said fees are not refundable. Any Government charges, duty on debits , or tax payable as a result of the Tag shall be the Tag members responsibility and imposed upon AU SMALL FINANCE BANK (Either directly or indirectly), AU Small Finance Bank shall debit such charges, duty on tax against the balance available on the tag there will be separate service charges levied for such facilities as may be announced by the bank from time to time and deducted from the balance available on the Tag. In the situation that the balance available on the tag is not suﬃcient to deduct such fees, the Bank reserves the right to deny in further transactions. The Tag member also authorizes AU Small Finance Bank to deduct from the balance available on his Tag, And indemniﬁes the AU Small Finance Bank against any expenses it may occur in collecting money owed to it by the tag member in connection with the tag.(including without limitation reasonable legal fees). AU Small Finance Bank may levy services and other charges for use of the tag, which will be notiﬁed by the tag member from time to time by updating this terms and conditions. The Tag member authorizes to recover all charges related to the tag as determined by AU Small Finance Bank from time to time by debiting the balance available on the tag. Details of the applicable fees and charges as stipulated by AU Small Finance Bank shall be displayed on the Tag website and/or at kiosks.
In case of any compliant or query pertaining to any transaction/'s, the tag member may contact us either by calling us on our customer care at 1800-258-7300 or by emailing us on [email protected]
. In case the Tag Member has any dispute in respect of any transaction, The Tag member shall advise details to AU Small Finance Bank within 7days of transaction date failing which it will be construed that all charges are acceptable to the Tag member and in the order. In order to enable AU Small Finance Bank to investigate and respond to complaint/queries, the Tag member shall be required to provide with information as may be required by AU Small Finance Bank. Please note that AU Small Finance Bank doesn't ask customers for any confidential information and therefore the tag member/'s must not share with anyone any information of a confidential nature including but not limited to passwords, User ID'S etc. For Full Details regarding our complaint’s procedures, please refer to the Tag website. The Customer Care number shall be as updated on the tag website from time to time. AU Small Finance Bank shall make bonafide and reasonable efforts to resolve aggrieved tag member’s disagreement and transaction/'s within 15 days receipt of the notice of disagreement. If after such effort, AU Small Finance Bank determines that the transaction/'s indicated is correct then it shall communicate same to the tag member along with the details the copy of the sale slip or payment requisition.
The Tag member hereby, irrecoverably authorizes AU Small Finance Bank to disclosure, exchange, share or part with all the information relating to the tag member/’s details and payment history information and all information pertaining to and contained in the terms and conditions or as expressed in the application made for a tag aﬃliates/banks/ﬁnancial institutions/ credit bureaus/agencies/statutory bodies as may be required and undertakes not to hold AU SMALL FINANCE BANK/Its aﬃliates/ the other group companies of AU SMALL FINANCE BANK and their agents liable for use of the aforesaid information.
17. SETTLEMENT OF DISPUTES
AU Small Finance Bank and the Tag Member agree that legal action or proceedings arising out of the terms and conditions shall be brought in the courts or tribunals . AU Small Finance Bank, may however, in deeds absolute discretion commence any legal or proceedings arising out of the terms and conditions in any other quote, tribunal or other appropriate forum, and the tag member hereby, consents to the jurisdiction. The terms and conditions shall be governed by and construed in accordance with the laws of India.
18. NOTIFICATION AND CHANGES
AU Small Finance Bank shall have the absolute discretion to amend or supplement any of the terms and conditions, features and beneﬁts oﬀered on the Tag includes, without any limitation to changes aﬀect interest charges or rates and methods of calculation at any time. The balance available on the Tag shall be liable to be utilized for all charges incurred and other obligations under the revised terms and conditions. AU Small Finance Bank shall notify/communicate the amended terms and conditions by hosting the same on the tag website or any other manner decided by AU Small Finance Bank. The Tag member shall be responsible for regularly viewing the terms and conditions, including amendments thereto as many posted on the tag website and shall be deemed to have accepted the amended terms and conditions by continuing to use the Tag.
The Tag Member agrees to indemnify and keep indemniﬁed AU Small Finance Bank against all and any claims, suits, liability , damages, losses , costs charges, proceedings, expenses, and actions of any nature whatsoever made or instituted against AU Small Finance Bank or incurred by AU Small Finance Bank on account of usage of the Tag. “AU Small Finance Bank may, at its sole discretion, utilized the services of external service provider/’s or agent/’s and on such terms as required or necessary, in relation to its products/services”