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A. Full KYC FASTag issued at AU Bank Branches
a. Signed FASTag application form along with Passport size photograph of the applicant
b. Registration Certificate (RC) of the vehicle
c. Valid driving license of the applicant (not applicable for Full KYC AU Bank savings or current account holder)
d. KYC document of driver (in case of Corporate application)
e. Board Resolution Approval Letter (in case of Corporate application)
B. Minimum KYC FASTag issued at Toll Plazas / at Branches/ Online
a. Registration Certificate (RC) of the vehicle
b. PAN Card of the applicant
c. Valid driving license of the applicant (only DL number & DL validity date to be mentioned)
d. Signed FASTag application form with Passport size photograph of the applicant (if purchasing from a branch)
A. No Need to stop at the toll plaza for toll payment
B. No need to carry cash & look for exact change for the toll payment.
C. Saves traveling time
D. Save Fuel as no need to wait at the plaza for payment
E. Easily Link to your bank account.
F. Online Recharge – Tag can be recharged online through Credit Card / Debit Card / UPI / NEFT or Net banking.
G. SMS alerts for toll transactions, Account Balance and Transaction statement, etc.
Around 720+ toll plazas are live on FASTag now. List of toll plaza is available on IHMCL or NHAI website. You can also check for the list here.
Kindly contact our customer service desk at 1800 258 7300 to report the double deduction issue. We shall review the complaint and based on its merit, raise a chargeback for the duplicate transaction.
Reach out to us at 1800 258 7300 or visit your nearest AU Bank branch
Kindly contact our customer service desk at 1800 258 7300 to report the incorrect deduction issue. We shall review your complaint and based on its merit, raise a chargeback for the excess amount deducted.
MoRTH / NHAI / IHMCL has also launched 1033 helpline number for addressing FASTag complaints at toll plaza level.
Customer can simply dial 1033 from Mobile/Landline for the following issues:
In case of non-resolution of grievances within seven days, customers may escalate their grievance to the Regional Nodal Officer(s) and thereafter to the Principal Nodal Officer after expiry of further seven days.
Click here to get the details of Principal Nodal Officer and Regional Nodal Officers.
For multiple transaction failures, we would request you to kindly share the details separately for each transaction.
If bought at a branch, FASTag will be handed over to you at the time of placing the request. In case of online application, FASTag will be sent to your registered address. In case you do not receive the tag, we request you to kindly contact the bank's customer service desk at 1800 258 7300 to raise a complaint regarding the delayed delivery of FASTag.
FASTag can be used in all toll plazas managed by National Highway Authority of India and for a few State Highways where it has been implemented. However, we request you to check the list of FASTag enabled plazas here.
FASTag will work on all the enabled toll plazas across the country.
In case the FASTag gets damaged, please contact the bank for a replacement.
In case you have sold or transferred your vehicle, we would request you to inform bank about the same and close the FASTag account.
The validity of Full KYC FASTag is unlimited, and the validity of minimum KYC FASTag is 2 years. Minimum KYC FASTag can be reloaded only for 1 year from issue date. Customer is advised to visit a designated AU Bank Branch and replace their minimum KYC tag with a Full KYC FASTag at zero cost.
The categorization is primarily based on the size and load they carry and type of use (commercial/personnel) of a vehicle.
Yes, minimum value is defined in the FASTag Schedule of Charges as per vehicle type. The maximum value of recharge will be Rs. 10,000 for minimum KYC FASTag and Rs. 100,000 for Full KYC FASTag.
In case FASTag is not accepted at an eligible toll plaza, please call on the 1033 toll-free number and register the complaint about the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
Once the toll amount is deducted, you will receive an SMS confirming the amount that has debited from your FASTag wallet.
You can use only one tag for one vehicle. Once Tag is affixed on the windshield of the vehicle, it cannot be removed as it will get damaged and will not work for future payments.
Yes, you have to use the lanes demarcated only for FASTag users. Only FASTag marked lanes have the required RFID infrastructure installed to detect FASTag. In case you enter a cash lane, the FASTag will not be detected and toll needs to be paid in cash.
Please report the damage or loss of tag/vehicle to us immediately by calling 1800 258 7300 or visiting the nearest bank branch and request to blacklist the tag so no further transaction is allowed on the FASTag. Balance amount in FASTag account will be blocked. You can apply for new FASTag and get the balance amount transferred to the new FASTag account or withdraw the balance amount by submitting a request.
A blacklist of tag means the vehicle is not allowed to pay through FASTag at the toll plaza. There could be various reasons for blacklisting of Tag, i.e. insufficient funds in FASTag account. To avoid Blacklisting of tag, please recharge the tag when alerted of low balance. Also, FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle.
In case Toll Plaza employees are forcing you to pay by cash, even though there is sufficient balance in your FASTag wallet, please call on the toll-free number 1033 and register the complaint for the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
Kindly reach us at 1800 258 7300 or write to us at [email protected].
No, any RFID Tag will not be acceptable at the National Highway toll plaza. Only FASTag will be accepted on National Highway toll plazas.
You will be allowed to pass through the 1st Toll plaza of your journey but later for the next toll plaza tag status will be shown under low balance. Hence either you will have to recharge the FASTag account or pay in cash while passing the Toll Plaza.
Return journey toll fares are calculated by the central NETC system.
Kindly reach us at 1800 258 7300 or write to us at [email protected].
Security Deposit is taken by Bank against the tag issued. In case there is a default in payments, banks can adjust the dues from Security deposit.
If you cannot find your vehicle type in the given categories, kindly reach us at 1800 258 7300
a. You receive SMS notifications for each FASTag transaction
b. You can log on to customer portal to check your account balance
c. You call the bank contact center to know your balance.
In 2016, after the demise of her husband and two sons, Hema took charge of her husband’s Motor Driving School. AU Bank transferred the car loans in her name and provided support when Hema needed it the most. After one year, Hema became independent and her business is running better then before. She is also providing employment to four drivers in her Motor Driving School.
Raju Bhai a progressive farmer who hails from a village near Ahmedabad had understood that dependence on agriculture alone for livelihood will never be enough to fend for his family. AU Bank extended support and gave wings to his aspirations by catering to his financial requirements.
Raju Bhai is earning handsome surplus, besides the income from his agriculture income. He has a well-settled pick-up vehicle business with three vehicles and two drivers who are paid 8000 each.
AU Bank was very quick. The customer service was very cheerful and helpful there. They sort everything very nicely.
