Using an ATM for Transactions - Do's & Don'ts | AU Small Finance Bank
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Using an ATM


    1. Sign on the strip on the back of your card as soon as you receive it.
    2. Memorize your PIN (Personal Identification number) and destroy all physical evidence of the PIN.
    3. Always change the PIN as soon as you receive it.
    4. Register your mobile number with the bank for getting SMS alerts for your ATM transactions.
    5. Any unauthorized card transactions in the account, if observed, should be reported immediately to the Bank.
    6. Store your card in a secured place where you will immediately notice if it is missing.
    7. Store the ATM-cum- Debit card carefully so that the magnetic strip does not get damaged.
    8. Beware of “Shoulder Surfing”. Shield your PIN from onlookers by covering the keypad using your body while entering the PIN. If you want to cancel the transaction at any point of time, use the Cancel button in the ATM terminal. Before leaving the ATM Centre ensure that ‘Welcome Screen’ is displayed in the screen.
    9. Contact the branch in case if cash is not dispensed by ATM but account gets debited.
    10. Please ensure that the card is swiped in your presence at POS (Point of Sale)
    11. If your ATM/ Debit Card is lost or stolen, immediately hot list the Card by informing the Bank.
    12. When you destroy your card upon expiry or closure of your account, cut it into four pieces through the magnetic strip.
    13. Look for extra devices attached to the ATMs. These may be put to capture your data. Inform security / bank immediately if any such device is found.


    1. Don’t lend your card to anyone, even to your close relative, friend or to someone who claims to represent the Bank.
    2. Don’t write your ATM PIN on the Card or back of the Card.
    3. Never share your PIN with anyone including a family member, Bank personnel or in response to requests through email.
    4. Never carry your PIN in your wallet or purse.
    5. Never let anyone see you input your PIN.
    6. Never use a PIN that could be guessed easily e.g. your birthday or telephone number.
    7. Never leave your card in the ATM.
    8. Never leave your card unattended e.g. in the car, hotel room, at work or at a merchant establishment.
    9. Don’t scratch the pin mailer. Tear the edge of the envelope turn to open for easy visibility of the pin.
    10. Don’t respond to any email purported to have been issued by Bank asking for your ATM PIN. There are called PHISHING attempts. At AU Small Finance Bank, we honor the trust reposed on us and will never seek personal details like PIN etc. for any purpose.
    11. Never enter your PIN in any ATM that does not seem to be genuine, seems modified, has a suspicious device attached or is operating in a suspicious manner.
    12. Don’t display your cash. Count the cash and keep in your pocket safely before leaving the ATM.
    13. Don’t accept assistance from anyone or from the security guard when using an ATM.
    14. Don’t use helmets, cap etc while entering the ATM room.
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